Patient Access Services Representative - Full Time Evenings

Patient Access Services Representative

Valley Presbyterian Hospital

Deliver a Seamless Patient Access Experience

At Valley Presbyterian Hospital, our Patient Access team is essential to creating a smooth and welcoming experience for every patient. We're seeking a detail-oriented Patient Access Services Representative to support registration, insurance verification, and financial processes while ensuring accuracy and compliance.

What You'll Do

• Register patients accurately and professionally while ensuring a positive experience
• Conduct patient/guarantor interviews and explain hospital policies and financial responsibilities
• Enter and validate demographic and financial data with a high level of accuracy
• Verify insurance coverage, identify payor sources, and obtain required authorizations
• Collect copays, deductibles, deposits, and payments for services
• Ensure compliance with EMTALA and patient rights requirements
• Complete financial packets and assist with payment arrangements
• Maintain documentation and account notes for follow-up
• Coordinate patient placement and communicate with clinical teams
• Handle patient inquiries and provide excellent customer service

What You Bring

• 2+ years of experience in healthcare, insurance, or related field
• Knowledge of patient registration, insurance verification, and medical terminology
• Strong communication and customer service skills
• Ability to work independently and in a fast-paced environment
• Strong attention to detail and data accuracy
• Computer proficiency

Requirements

• High school diploma or equivalent
• Ability to obtain LA City Fire Card and CPI/MOAB certification within 30 days

Preferred

• Experience in hospital admissions or physician office setting
• Coursework in medical terminology or patient accounting

Why VPH

• Mission-driven healthcare organization
• Frontline role impacting patient experience and revenue cycle
• Collaborative and team-oriented environment
• Opportunity for growth within patient access services

Apply today to support patient access and create a positive experience at VPH.