IT Support Specialist

IT SUPPORT SPECIALIST – Chadds Ford, PAFull-Time | On-SitePOSITION HIGHLIGHTSCompetitive salary with benefitsFull-time, Monday through Friday scheduleMedical, dental, vision & 401(k)Unlimited Paid Time OffOpportunity to support employees across the organization through technology solutions and IT servicesMission-driven healthcare organization improving patient access through durable medical equipment (DME) solutionsROLE SUMMARYThe IT Support Specialist is responsible for delivering technical assistance to employees by troubleshooting help desk requests, resolving hardware and software issues, and managing mobile device provisioning. This role supports a seamless technology experience by configuring and maintaining iPhone, iPad, and Android devices through Mobile Device Management (MDM) solutions, assisting with user account setup, and supporting daily IT operations. The IT Support Specialist partners with employees across the organization to deliver timely, professional, and customer-focused technology solutions.KEY RESPONSIBILITIESProvide first-line technical assistance for employee IT issues, including Windows-based systems and mobile devicesRespond to, troubleshoot, and resolve help desk tickets while maintaining a high level of serviceConfigure, deploy, and manage mobile devices (iPhone, iPad, and Android) using Mobile Device Management (MDM) solutionsAssist with employee onboarding and offboarding processes, including account setup, access management, and device provisioningSupport software installations, updates, and troubleshooting for business applicationsMaintain and troubleshoot workstation hardware, printers, and other peripheralsEducate employees on IT best practices, security guidelines, and effective technology useDocument troubleshooting steps, procedures, and solutions to support internal knowledge sharingCollaborate with IT team members to improve support processes and technology service deliveryEscalate complex technical issues to appropriate IT team members when necessaryWork effectively and professionally with employees, managers, and departments across the organizationPerform all job functions in alignment with the company's Mission, Vision, and Goal StatementsPerform other duties as assignedREQUIREMENTSAssociate or bachelor's degree in information technology, computer science, or related field preferred; equivalent experience consideredTwo or more years of experience in IT support, help desk, or technical support rolesExperience managing mobile devices using Mobile Device Management (MDM) solutionsStrong understanding of Windows, iOS/iPadOS, and Android operating systemsExperience supporting Office 365 administration and common workplace applicationsSKILLS & COMPETENCIESStrong troubleshooting and problem-solving abilitiesExcellent customer service and communication skillsAbility to explain technical concepts clearly to non-technical usersAbility to prioritize multiple requests, manage competing deadlines, and maintain accurate documentationStrong attention to detail and a proactive approach to IT supportAbility to work independently while collaborating effectively with internal teamsStrong organizational skills and commitment to delivering reliable IT supportSUPERVISORY FUNCTIONSThis position has no supervisory responsibilitiesABOUT LYMPHA PRESSLympha Press helps people with lymphedema, venous disease, and lipedema improve their quality of life through innovative pneumatic compression therapy systems. We sell durable medical equipment across the United States and work closely with health plans, providers, and facilities to ensure patients have access to the products they need.Our team works on-site at our headquarters in Glen Mills, PA, and across the country to provide exceptional service, operational excellence, and support for patient care.Our mission is simple: Because Life Can Be Better. Join Lympha Press and help improve patient access and outcomes every day.APPLY TODAYIf you're looking for an opportunity to provide technical solutions, improve employee technology experiences, and contribute to a mission-driven healthcare organization, we'd love to hear from you. LYMPHA PRESS, U.S.A.