Customer Specialist - Full Time

6012 – Stockton North – 3928 East Hammer Lane, Stockton, California, 95212 Position Overview As a Customer Specialist in Training, you will be empowered to deliver an iconic, customer‑first experience that defines CarMax. Acting as a trusted guide, you’ll support customers through every step of their journey—whether buying, selling, or servicing vehicles—while reinforcing our simple, transparent process. This role offers hands‑on learning in a fast‑paced environment, where you’ll manage diverse tasks such as vehicle sales, appraisal support, paperwork processing, and repair order coordination. At CarMax, honesty and integrity are the foundation of our success, and those same values will help you thrive. Role Responsibilities Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications. Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers. Manage inventory processes, including vehicle check‑in, daily scanning, and reconciliation. Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards. Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments. Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer‑focused experience. Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area. Required Qualifications Strong communication skills with confidence in representing CarMax and its products. Ability to build lasting relationships and create win‑win solutions for customers. Demonstrated integrity, respect, and teamwork in a fast‑paced environment. Skilled in balancing customer needs with business goals and following processes accurately. Ability to manage multiple tasks, maintain attention to detail, and meet deadlines. High School Diploma or equivalent and a valid driver’s license. Ability to lift up to 25 lbs and accurately read and transcribe data. Preferred Qualifications Sales or customer service experience in retail or similar environments. Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint). Benefits Paid sick, vacation, and holiday time for eligible associates. Full‑time hourly or commission/incentive eligible associates may earn up to 48 hours of sick time per year and between 80 and 200 hours of vacation time after a 90‑day waiting period. Six paid scheduled holidays per year plus one floating holiday, with Holiday Premium Pay if an associate works on a holiday due to business need. Full‑time salaried associates are entitled to paid time away for sick leave, vacation, bereavement, jury duty, holidays, floating holiday, etc., subject to manager approval. The Hourly Rate For This Position Is $20.60 – $30.90 Equal Opportunity Employer CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. #J-18808-Ljbffr