REGISTERED NURSE (Ambulatory Care, Oncology Answer Line )

Responsibilities Culturally & Age‑Specific Care: Deliver telehealth nursing care that is sensitive to cultural, personal, and age‑related needs for all Oncology Patients throughout Michigan Medicine, including but not limited to: Assist with determining urgency of clinic or infusion visit; Assess patient needs and assist with medical issues related to health concerns; Adapt communication style to meet the needs of patients from diverse personal, professional, cultural, and socioeconomic backgrounds; Use excellent listening skills to receive and interpret detailed information from patients; Utilize electronic protocol database to assess, educate, and document all health information accurately and expediently. Program Responsiveness: Support program needs, including but not limited to, mentoring/orienting new staff, adapting to shifts in technology, workflow, and organizational priorities as the unit evolves and grows. Meet or exceed established quality and productivity standards. Demonstrate knowledge of and appropriately use internal and external resources. Collaborate with providers, when necessary, in providing advice or determining disposition for patients. Provide functional supervision to assistive personnel and collaborate with colleagues, other disciplines, and community resources to ensure continuity of care. All meetings related to this position will be conducted in person or, when remote participation is required, staff will be expected to be on camera and actively engaged. Expectations Demonstrated critical thinking skills through use of the nursing process, excellent problem‑solving skills, and demonstrates ability to set priorities; proven ability to set priorities and manage multiple tasks efficiently. Demonstrated customer service, interpersonal communication skills, and the ability to build respectful relationships within/and between units and individuals. Demonstrated accountability, dependability, and a strong record of attendance and punctuality. Adaptability and flexibility in response to changing clinic needs and patient situations. Proficiency with typing and electronic health record documentation. Ability to manage complex clinical issues utilizing assessment skills, protocols, and evidence‑based interventions. Willingness to adapt to different populations i.e. pediatrics, adult medicine as patient demands. Orientation and training will be provided for new subspecialties within primary care based on expansion of division. Qualifications Current licensure as a Registered Nurse in the State of Michigan. Minimum of five (5) years of Oncology RN experience within the last six (6) years. Ambulatory Care Experience with telephone triage/symptom management within the last five (5) years. BSN. OCN certification. Ambulatory Care Float RN experience. Additional Information Hours/Week: 36 hours per week (0.9 FTE). Shift: Straight nights, including weekends and holidays. Location: North Campus Administrative Complex (NCAC). Program is primarily considered an on‑site position; there may be opportunities to work in a hybrid capacity depending on organizational policies and the evolving needs of the RN Answer Lines. All new employees will be expected to float to a designated unit(s) in times of low census. The University of Michigan is an equal employment opportunity employer. #J-18808-Ljbffr