Front office specialist

Front Office Specialist! Tampa, FL 33610 (On-Site Career)

Are you organized, customer-focused, and ready to be the operational heartbeat of a thriving business? We're expanding our team and looking for a dynamic Front Office Specialist to keep our daily operations running like clockwork!

Why Join Us?

• Great Workplace Culture: Collaborative, supportive, and community-driven environment.
• Competitive Compensation: Competitive pay, benefits, and paid time off.
• Growth Opportunities: Gain hands-on experience and grow your skills in the booming home improvement industry.

What Your Day Will Look Like: You will serve as the primary link between our customers, sales reps, field technicians, and suppliers:

• Customer Concierge: Welcome showroom visitors, field inbound inquiries, and guide clients through custom glass, frame, and hardware options.
• Scheduling Mastermind: Coordinate field estimates, installation dates, and repair calls to optimize technician routes and maximize efficiency.
• Order Tracker: Place custom factory orders, monitor manufacturer delivery timelines, and keep clients updated every step of the way.
• Operations Support: Process invoices, handle job deposits, assist with local permit filings, and maintain precise records in our CRM system.

What We're Looking For:

• Experience: 1-3 years in front office admin, dispatching, or customer service (experience in construction, building materials, or home services is a plus but not required!).
• Tech Savvy: Comfortable with CRM platforms, digital scheduling tools, and standard office software.
• Skills: Fantastic phone etiquette, great attention to detail, and top-tier organizational abilities.

Ready to open new doors for your career? Apply today!

salary: $20 - $23 per hour
shift: First
work hours: 8 AM - 5 PM
education: Associate

Responsibilities

• Client Intake & Inquiry Handling
  Serve as the first point of contact for incoming calls, web leads, and walk-in clients. Answer customer questions regarding window/door repair, replacement services, product specs, and warranty coverage while capturing precise job details.
• Service Scheduling & Dispatch Coordination
  Schedule field estimates, window/door measurements, installations, and repair services. Optimize daily routes for field technicians and sales reps to ensure on-time arrivals and efficient travel time.
• Order Processing & Vendor Tracking
  Place custom orders with window and door manufacturers according to exact measurements and specs. Track order statuses, arrival dates, and backorders to keep customers and project managers updated on project timelines.
• Permitting & HOA Compliance Support
  Coordinate local municipal permit applications, glass/impact code documentation, and HOA submittal forms required prior to window and door installations.
• Customer Billing & Payment Collection
  Process customer deposits, final balances, and financing paperwork upon job completion. Issue invoices, balance daily receipts, and collaborate with accounting on outstanding accounts receivable.
• CRM & Database Maintenance
  Maintain accurate customer records, field notes, service history, photo logs, and job status updates within the company CRM/job-management system.

The essential functions of this role include:

• working in a smoke free environment

Skills

• Front Desk (2 years of experience is required)
• Entering Work orders (1 year of experience is required)
• Strong Data Entry Skills (1 year of experience is required)
• Reliability (5 years of experience is required)
• Customer Support Advanced (2 years of experience is required)
• Administrative Duties (2 years of experience is required)
• Microsoft Excel (2 years of experience is required)
• Accounting experience a plus
• QuickBooks
• Maintaining Calendars (2 years of experience is required)
• Front Desk Coordination (2 years of experience is required)
• Scheduling Appointments (3 years of experience is required)
• Service Coordination (1 year of experience is required)
• Parts and Service Organization (1 year of experience is required)

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.