Front Desk Dental

Experienced Bilingual Dental Front Desk & Treatment Plan Coordinator

Tampa, Florida HMC Dental Services 6607 N Dale Mabry Hwy, Tampa FL 33614 Monday – Friday

We are looking for a highly organized, fast-paced, detail-oriented Dental Front Desk & Treatment Plan Coordinator who understands that the front office is the heart of patient experience, production, and office flow.

This is NOT a basic receptionist position. We are seeking a true leader who can confidently manage scheduling, insurance verification, treatment presentation, patient communication, and financial coordination in a high-volume dental environment.

What We Are Looking For

We want someone who:

Has REAL dental front desk experience Knows how to use Open Dental efficiently Can explain treatment plans and insurance coverage clearly to patients Understands PPO, Medicaid, Medicare Advantage, frequencies, limitations, downgrades, and patient portions Moves fast without losing accuracy Can multitask under pressure while staying professional and organized Is confident collecting payments and discussing finances Understands the importance of schedule management and production goals Provides exceptional customer service in English & Spanish

Core Responsibilities

Front Desk Operations

• Manage patient check-in and check-out efficiently
• Answer high-volume calls professionally
• Schedule appointments strategically to maintain provider productivity
• Confirm appointments daily and manage cancellations using active waitlists
• Handle no-shows immediately and reschedule effectively
• Verify insurance eligibility and benefits accurately
• Collect co-pays, balances, and payments at time of service
• Maintain complete and accurate patient records
• Upload all required documentation before treatment
• Coordinate patient transportation when required
• Maintain HIPAA compliance at all times

Treatment Plan Coordination

• Present dental treatment plans confidently and professionally
• Explain procedures, insurance coverage, limitations, and patient financial responsibility
• Review estimated out-of-pocket costs with patients
• Help patients understand financing options and payment arrangements
• Follow up on pending treatment to increase case acceptance
• Communicate effectively with providers and clinical team
• Ensure all treatment plans, insurance breakdowns, consents, and documents are uploaded into Open Dental

Requirements

Minimum 2 years of DENTAL front desk or treatment coordinator experience REQUIRED Experience with Open Dental REQUIRED Bilingual English/Spanish REQUIRED Strong understanding of dental insurance and treatment presentation REQUIRED Must be highly organized and detail-oriented Must multitask efficiently in a fast-paced environment Must communicate professionally and confidently with patients Must be reliable, accountable, and performance-driven

Leadership Expectation

We are not looking for someone to simply answer phones.

We are looking for someone who:

Takes ownership Understands urgency and efficiency Helps drive office production Maintains structure and organization Solves problems independently Supports team workflow and patient satisfaction Operates with professionalism and accountability at all times

What We Offer

Competitive compensation based on experience and performance Stable full-time position Growth opportunities within a multi-location organization Structured and professional work environment Leadership focused on excellence, accountability, and high performance Opportunity to grow within a technology-driven dental organization

About HMC

HMC is a multi-location dental organization focused on delivering high-quality patient care with efficiency, compassion, and innovation. We are building a strong team of professionals committed to excellence, accountability, and exceptional patient experiences.

HMC is an Equal Opportunity Employer.