IT Technician I - Sugarland

About CLS Health CLS Health is a growing healthcare system in Houston, Texas that is taking a different approach to healthcare. We are a physician-led healthcare group that focuses on providing patients with holistic, multispecialty care. We're a dynamic team on a mission to provide better healthcare options for Houstonians! Description CLS Health is a growing healthcare system in Houston, Texas that is taking a different approach to healthcare. We are a physician-led healthcare group that focuses on providing patients with holistic, multispecialty care. We're a dynamic team on a mission to provide better healthcare options for Houstonians! Job Overview We are seeking a dedicated and skilled Level I Technical Support professional to join our dynamic team focused on providing seamless technical assistance within our healthcare clinic environment. As a Level I Technical Support Specialist, you will play a crucial role in ensuring the smooth operation of clinic-specific technology, allowing our healthcare professionals to deliver optimal patient care. Responsibilities Installing: Assembling and configuring hardware and peripheral components for workstations, encompassing tasks such as setting up monitors, desktops, and printers. Troubleshooting: Diagnose and resolve hardware, software, and networking issues to maintain a reliable technology infrastructure. User Support: Provide responsive and effective support to clinic staff, addressing inquiries related to software applications, medical devices, and IT systems. Ticket Management: Log and manage support requests through a ticketing system, ensuring timely resolution and documentation of all issues. Communication: Clearly and concisely communicate technical information to non-technical users, fostering a collaborative and supportive environment. Documentation: Maintain accurate records of hardware configurations, software installations, and troubleshooting procedures to enhance support efficiency. Collaboration: Work closely with IT professionals and healthcare providers to address technical challenges and implement solutions. Security: Ensure compliance with healthcare data security and privacy regulations, such as HIPAA, to safeguard patient information. Travel to other CLS Health locations Benefits 401(k) 401(k) matching Dental Insurance Disability insurance Health insurance Life insurance Paid time off Vision insurance Requirements Must have CompTIA A+ and preferably Network + Technical Proficiency: Strong understanding of clinic-specific software, medical devices, and general IT systems. Customer Service: Excellent customer service and interpersonal skills, with the ability to assist users of varying technical backgrounds. Problem-Solving: Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently. Communication Skills: Clear and concise communication skills to explain technical concepts to non-technical users. Documentation: Ability to maintain accurate and detailed documentation for troubleshooting procedures and support activities. Team Collaboration: Work effectively as part of a team, collaborating with IT professionals and healthcare staff. Adaptability: Ability to adapt to new technologies and workflows in the healthcare environment. Regulatory Compliance: Understanding of healthcare data security and privacy regulations, especially HIPAA. Preferably, candidates holding an A+ certification or Network+ are strongly encouraged to apply. #J-18808-Ljbffr CLS Health