Consumer Service Strategy Leader | AI-Driven Transformation

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Deloitte Digital seeks a Service Strategy Manager for Consumer engagements. Lead client projects, translate strategic goals into action, and shape AI-enabled service strategies across self-service, contact centers, and field service. Work with business and tech teams to ensure adoption and measurable outcomes.

You will guide multi-disciplinary teams, manage scope, timelines, and risk across distributed delivery and support practice growth through proposals and coaching.

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Vacancy posted 2 days ago

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