Warranty Claims Representative II

Warranty Claims Representative

The Warranty Claims Representative offers expert support to customers via phone and electronic communication, handling all aspects of warranty service requests. This includes tasks such as dispatching, warranty validation, registration, vendor authorization, recruiting service providers, and addressing any other customer-related inquiries.

This position will serve our Raypak Division, located in Oxnard, CA.

Responsibilities

• Provides verbal and written assistance to customers on product services, and general product questions for complex multi-family and/or large-scale commercial projects.
• Explains and interprets warranty information to customers as they apply to products.
• Arranges for malfunctioning or defective items to be returned for evaluation.
• Uses computerized system for tracking requests, troubleshooting problems, assessing parts or spares inventory, documenting resolutions, or determining warranty eligibility.
• Dispatch service providers and coordinate with vendors to ensure timely resolution of customer issues.
• Handles a large amount of inbound calls in a call center setting in a timely manner.
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
• Performs other duties as assigned.

Qualifications

• High School Diploma or equivalent.
• 1+ year(s) Call Center/Customer Service – Related Experience in the insurance/ manufacturing industry
• Proven experience in conflict management and resolution.
• Excellent communication and interpersonal skills.
• Ability to handle high call volumes and manage multiple tasks simultaneously.
• Strong problem-solving abilities and the capacity to remain calm under pressure.
• Demonstrates data entry skills.
• Ability to carry out instructions in written, oral, or diagram form.
• Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite.
• Demonstrated ability to work well with others in a matrix team environment.

HOW TO STAND OUT:

• Ability to read, write, and comprehend technical instructions, short correspondence, and memos.
• Ability to support multiple products and prioritize multiple projects.
• Experience in utilizing CRM and ERP Systems amongst other business software.

As a leader at Rheem, how you achieve results is as important as the results you achieve. While leading self, you will be expected to demonstrate the following competencies and behaviors:

• Adapting
• Business Understanding
• Collaborating
• Communicating Effectively
• Continuously Improving
• Customer-Orientation
• Developing Self
• Focusing on Results
• Influencing
• Managing Relationships
• Managing Work
• Problem Solving & Decision Making
• Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

The pay scale of this role is $44,496.00 - 66,636.00. Please note all pay ranges are broadly stated and any final offer is dependent on factors such as location, direct experience, market guidance and internal equity, among other qualifying criteria.

About Us

At Rheem, we engineer products for life. For home life. For work life. For the life of the planet we all share. Backed by over 100 years of expertise, we're passionate about product innovation and boldly committed to sustainability. Our full line of global air and water solutions deliver reliable performance, comfort and energy savings for residential and commercial applications worldwide. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem and help shape the future of products that impact lives—every day. Our Behavior Based Values set us apart:

• Listening to Understand – Open mind, learning from others, accepting feedback, embracing the objective
• Contributing Respectfully - Sharing opinions, valuing ideas, sharing opposing perspectives with respect
• Thinking Creatively – Applying creativity, seeking improvements, understanding from the customers' lens
• Acting with Responsibility – Owning decisions and actions, acting with integrity, embracing accountability

Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equivalent combination of education, experience, and skills may supplement above minimum job requirements. For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, District of Columbia, Hawaii, Idaho, Mississippi, Montana, New Mexico, North Dakota, or Vermont. Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.