Administrative Assistant

Administrative Assistant

The Blackhawk Group stands at the forefront of innovation, modernization, and collaboration within the light turbine aircraft market. By uniting the collective strengths of its multiple business units and locations across the U.S., the company is redefining the standards of the light turbine market. Driven by deep expertise and a dedication to exceptional customer experiences, The Blackhawk Group provides unparalleled and proprietary solutions that address the unique needs of aircraft operators throughout every aspect of aircraft ownership. The mission is to be the premier service provider for light turbine-powered aircraft, delivering exceptional customer experiences with unique, data-driven solutions through an empowered and engaged team.

Established in December 2021, The Blackhawk Group has quickly become a premier provider of sales, services, and upgrades for the light turbine market with locations in Broomfield CO, Loveland CO, Camarillo CA, Waco TX, and Columbia MO. The platform includes market leaders such as Blackhawk Aerospace, known for engine, aircraft, and avionics upgrades for turbine-powered aircraft; AVEX Aviation, a leading provider of sales and maintenance for the Daher TBM; and Finnoff Aviation, recognized for engine, propeller, and other upgrades for the Pilatus PC-12. The company's commitment to performance improvement and unparalleled service is evident through its exclusive engine and STC upgrades, which enhance aircraft capabilities to unrivaled levels. By maintaining a singular focus on maximizing aircraft performance and value, The Blackhawk Group ensures its solutions meet industry desires for greater performance and utility while minimizing downtime.

The Administrative Assistant provides high-level administrative support and exceptional customer service to The Blackhawk Group and its clients. This role serves as the primary liaison between the Director of Maintenance, customers, internal departments, and third-party support related to aircraft maintenance operations.

The Administrative Assistant is highly organized, customer-focused, discreet, and capable of managing multiple priorities in a fast-paced aviation environment while supporting operational efficiency, compliance, and financial processes within the maintenance department.

Essential Functions

Serve as the primary point of contact for customers via phone, email, and in-person interactions, ensuring timely, professional, and accurate communication

Coordinate communication between maintenance leadership, customers, internal departments, and vendors

Maintain professional relationships and provide high-level customer support throughout maintenance events

Review billing for accuracy and perform adjustments as needed

Collaborate with Warranty Administrator to ensure timely filing and billing

Prepare and issue customer invoices

Generate month-end reports for the Accounting Department

Support department workflow and operational coordination

Perform additional administrative and operational duties as assigned by the Director of Maintenance

Job Qualifications

High School Diploma or equivalent required

Bachelor's degree in Business, Marketing, Communications, or related field preferred

23 years of customer service, administrative assistant, or executive assistant experience required

Aviation industry exposure preferred but not required

Experience working with ERP or maintenance tracking systems preferred (Corridor a plus)

Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) require

Demonstrates professionalism, responsiveness, and discretion when interacting with customers and stakeholders.

Communicates clearly and effectively both verbally and in writing.

Manages multiple tasks, documents, and deadlines with accuracy and consistency.

Works effectively with maintenance staff, leadership, and cross-functional departments.

Handles competing priorities in a fast-paced operational environment.

Maintains confidentiality, sound judgment, and strong ethical standards.

Self-starter who demonstrates curiosity, adaptability, and a desire to learn and grow within the organization.

Travel Required: Periodic

% of Travel Time: 5-10%