Desktop support

Job DescriptionJob DescriptionJob Title:Sr Tech Field Engineer Location:Jacksonville, FL (Onsite) Contract Duration: Contract until03/28/2027 Work Hours:Mon – Fri, 8a to 5pJob Profile Summary: Installs, repairs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Ensures systems operate as designed and are maintained and/or upgraded per requirements. Works collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service. Schedules services, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality.Key Responsibilities:Provides the full range of Field Engineering support for an assigned base of large / complex clients.Takes complete ownership of onsite service activity.Performs advanced-level maintenance on all products, including low-complexity installation activities.Provides technical feedback on equipment, systems and processes to improve overall service delivery.Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.Identifies and resolves systemic issues within the team.Proactively supports the needs of other team members, providing technical assistance and expertise.Contributes to improved client services metrics reporting and documentation.Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.Key Qualifications:High School Diploma or GED requiredMay require technical certification or Associate DegreeGenerally, 2-4 years’ experience in area of responsibility.Key Qualifications:***Must have his/her OWN RELIABLE CAR and CAR INSURANCE***1+ Years of hands-on experience with laptop and desktop break-fixComputer-building background experience preferredGeneral knowledge of laptop / desktop hardware and software including basic knowledge of Microsoft applicationsAbility to resolve basic / non-complex problems as directedClient and/or governmental clearance may be requiredPolice or criminal background verification clearance may be required