Department Liaison

Department Liaison

Composes and edits internal and external communications, web inquiries, presentations, spreadsheets, and other documents. Manages telephone systems, triages calls, provides, schedules consultation appointments, and offers accurate wayfinding information. Coordinates meetings, events, and educational offerings, including event setup/breakdown and communication with stakeholders. Acts as liaison between the department and community, attending and assisting at events, and facilitating communication between consumers, providers, and staff. Manages accounts receivable and payable, including budget tracking, contract maintenance, and monthly reports. Provides timely information to the Analytics Team, assists in preparing various reports, and manages department data. Sustains knowledge of facilities, physician services, and ancillary services to assist consumers and staff with navigation and resource procurement. Supports leadership with special projects and performs other duties to ensure efficient department operations. Coordinates IS tasks, assists with payroll, and maintains supply ordering and staff schedules. Facilitates education sessions and manages instructor schedules. Manages funds for education sessions, merchandise deposits, rentals, and sales. Other duties as assigned.

*Emergency Department Patient Experience Liaison*

Hours: 12:00 PM 8:00 PM UChicago Medicine AdventHealth Bolingbrook

We are seeking a friendly, compassionate, and customer-focused individual to help create a positive first impression for patients and visitors in our Emergency Department.

Key Responsibilities:

• Welcome and assist patients and visitors
• Support patient experience initiatives
• Conduct discharge callback communications
• Assist with administrative tasks as needed

Ideal Candidate:

• Excellent customer service and communication skills
• Positive, approachable, and team-oriented
• Flexible and willing to assist where needed
• Previous customer service or healthcare experience preferred

This role is ideal for someone who enjoys helping others and is committed to delivering an exceptional patient experience.

Knowledge, Skills, and Abilities:

• Excellent computer skills in word processing, spreadsheets, and databases, using programs such as Microsoft Outlook, Word, PowerPoint, Excel, Access, etc. [Required]
• Effectively uses verbal and written communication to interact professionally with diverse populations. [Required]
• Organized and detail-oriented, with strong proofreading and editing skills. [Required]
• Maintains confidentiality, uses discretion, and adheres to all corporate, legal, and regulatory guidelines, i.e., HIPAA. [Required]
• Self-motivated, with flexibility to multitask and prioritize in a fast-paced environment. [Required]
• Resolve issues with minimal direction/guidance, ability to work both independently and as a team member. [Required]
• Familiarity with PeopleSoft and medical terminology. [Preferred]
• Bilingual, English required/Spanish [Preferred]
• Neat and legible handwriting. [Required]

Education:

• High School Grad or Equiv [Required]
• Field of Study: N/A

Work Experience:

• 2+ in health care setting/medical office [Required]
• Recent hospital experience or similar experience as a Health Unit Coordinator, such as medical office or outpatient clinic. [Required]

Additional Information:

• N/A

Licenses and Certifications:

• Basic Life Support CPR Cert (BLS) [Preferred]
• American Association Medical Assistants (CMA) [Preferred] OR Clinical Medical Assistant Certification (CMAC) [Preferred] OR Registered Medical Assistant (RMA) [Preferred] OR National Certified Medical Assistant (NCMA) [Preferred] OR Certified Clinical Medical Assistant (CCMA) [Preferred] OR Nationally Registered Certified Medical Assistant (NRCMA) [Preferred]
• Certified Nurse Assistant (CNA) [Preferred]

Physical Requirements: (Please click the link below to view work requirements) Physical Requirements

Pay Range:

$20.80 $38.68

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.