Director, Solution Architecture (Contact Center) | Eden Prairie, Minnesota | Remote

Director Of ArchitectureOptum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care's most complex challenges. Your contributions here have the potential to change lives. Ready to build the next breakthrough? Join us to start Caring. Connecting. Growing together.The Director of Architecture will play a critical role in designing and evolving next generation contact center solutions that support OptumCare's AI 10.0 and digital transformation initiatives. This role focuses on solution and systems architecture-partnering closely with business and technology teams to translate complex requirements into scalable, cloud based designs.This position will assess current-state on prem technologies and lead architecture strategies that enable cloud transformation leveraging Cloud AI Bot orchestration technologies, SIP Development, and contact center services such as Amazon Connect. The role also supports the orchestration of AI driven technologies such as virtual agents, agent assist, call summarization, and analytics-ensuring seamless customer journeys across bots and live agents without degradation in call quality or experience.The ideal candidate brings deep experience architecting contact center and voice solutions, understands SIP/telephony integrations, and can design end to end solutions that support high volume, enterprise environments.While this role does not have immediate direct reports, it operates at a senior, strategic level with significant influence across architecture, engineering, and business partners.For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.Primary Responsibilities:Cloud Application & Service Development Design and build cloud native services using AWS primitives (Lambda, ECS/EKS, API Gateway, DynamoDB/RDS, S3, EventBridge, etc.)Develop Amazon Connect integrations, including contact flows, pre/post route services, agent assist hooks, and downstream data integrationsImplement REST/event driven APIs that integrate Amazon Connect with SIP, bot, analytics, and healthcare platformsInfrastructure as Code (IaC) Build and maintain infrastructure using Terraform and/or Python ScriptingEnsure repeatable, environment consistent deployments across DEV, STAGE, and PRODPartner with platform and security teams to meet enterprise cloud governance standardsSIP Application Development Develop and maintain SIP services that manage call routing, transfers, session state, and header manipulationImplement support for call flows integrating carriers, SBCs, OCCAS, bots, and agent platformsEnhance SIP behavior to support new features such as consult, warm transfer, barge in, and failover patternsSIPREC, Recording & Media Integrations Build SIPREC routing and recording integrations supporting analytics, compliance, and agent assist use casesPartner with cloud and media teams to ensure reliable RTP and metadata captureDevOps & CI/CD Implement GitHub based CI/CD pipelines for application and infrastructure deploymentsEmbed automated testing, artifact scanning, and promotion controlsSupport trunk based development and safe production release patternsSecurity, Compliance & Cost Awareness Apply AWS security best practices including IAM least privilege, secrets management, encryption at rest/in transit, and loggingSupport PCI aware and regulated workloads as part of cloud integrationsMonitor and optimize cloud spend using FinOps principlesObservability & Operations Implement logging, metrics, and tracing using CloudWatch and enterprise observability toolingParticipate in production support, incident response, and root cause analysisBuild operational runbooks and automation for day 2 supportYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:10+ years of experience as a Solution Architect8+ years of experience developing SIP Based solutions and Cloud design (e.g. AWS application and infrastructure) including cloud networking, identity, security, and operational best practices5+ years of Proficiency with Git/GitHub, CI/CD pipelines, and infrastructure as code3+ years of experience designing, developing, or supporting enterprise contact center solutions, including voice and digital customer interaction platforms2+ years of hands on experience with SIP solutioning (OCCAS), Amazon Connect or CCaaS integrationsPreferred Qualifications:Experience integrating Amazon Connect with SIP transport, bots, or voice analytics platformsExperience with containerized workloads and event driven architecturesWorking knowledge of voice technologies and integrations, such as SIP / telephony concepts and end to end call flow design across bots and live agentsFamiliarity with regulated workloads (PCI, healthcare data flows)Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary for this role will range from $134,600 to $230,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Reliant Medical Group