Banquet Server

Banquet Server

Classification: Non-Exempt

Reports To: Banquet Manager

Job Description: The Banquet Server is responsible for performing food and drink serving duties at special events while interacting with guests in a positive, friendly, and efficient manner.

Essential Functions:

• Assist in the set up for events by putting out tablecloths, place settings and arranging table placement.
• Setup buffets with food presentation standards and practices in mind, ensuring safe food handling performance.
• Maintain complete knowledge of table numbers, room capacity, proper table set-up, and dress code of the event.
• Organize assigned stations to ensure readiness prior to guests' arrival.
• Have complete knowledge of ICONA's banquet menus and food preparation.
• Serve plated dinners to guests, carrying plates on food trays.
• Keep water glasses filled; remove each round of plates and replenish utensils.
• Maintain communication with banquet supervisor as well as other servers and event organizers.
• If guest is consuming alcoholic beverages, observe their behavior, count number of drinks served, and if the server feels they should not drive, offer a taxi. Do not hesitate to ask a manager to intervene.
• Perform cleaning tasks and breakdown of service.
• Report to work in a neat and clean uniform. Well-groomed hair and personal hygiene are essential.
• All guests must be treated in a manner to ensure their complete satisfaction. Always strive to exceed guests' expectations.
• Performs other duties as directed
• Weekly attendance to Aloha Culture Meeting

Competencies:

• Communication Proficiency
• Guest Focus
• Organizational Skills
• Stress Management/Composure
• Time Management

Supervisory Responsibility: This position has no supervisory responsibilities.

Work Environment: An event venue and commercial kitchen environment. The noise level in the work environment can be loud. The employee may be exposed to hazards including, but are not limited to, cuts, slipping, tripping, falls and burns. Frequent hand washing is required.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping and crouching. The position may require occasional lifting of products weighing up to 50 pounds.

Physical Environmental Demands:

• Stand- Over 3/4th of the time
• Walk- Over 2/3rd of the time
• Sit- Under 1/3rd of the time
• Use hands to fingers, handle or feel- Over 2/3rd of the time
• Reach with arms and hands- Over 2/3rd of the time
• Climb or balance- Up to 1/3rd of the time
• Stoop, kneel, crouch or crawl- Up to 1/3rd of the time
• Talk or hear- Over 2/3rd of the time
• Lift minimum of 5lbs.-50 lbs.- Over 1/3rd of the time
• Adherence to all policy and procedures delineated in the ICONA Handbook

Position Type/Expected Hours of Work: This is a full-time position. This role requires forty plus hours to include nights, weekends, and holidays.

Travel: No travel is expected for this position.

Required Education and Experience:

• High school diploma or equivalent required.
• Must be of legal age according to state regulations to serve alcohol.
• Prior banquet/catering experience.
• Compliant with state Alcoholic Beverage Control regulations.
• ServSafe certified.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.