CLINIC SUPERVISOR

Description

CLINIC SUPERVISOR JOB SUMMARY

Supervises the daily operations of the practice including personnel, financial, clerical, housekeeping, and maintenance and purchasing functions. Plans, allocates, and assigns duties to employees. Reviews medical records for compliance and billing requirements. Monitors activities and operations to ensure that the practice successfully meets its objectives.

CLINIC SUPERVISOR ESSENTIAL DUTIES AND RESPONSIBILITIES

• Leads Employees to accomplish all job objectives in line with clinic mission and vision
• Oversees clinic operations to ensure providers have adequate support to provide high quality medical care
• Provides supervision and coordination for general clinic operations
• Schedules and conducts periodic office staff meetings to inform the staff of changes in the practice’s policy, to update and educate staff, and to resolve and prevent problems; prepares and retains minutes of all meetings.
• Demonstrates leadership skills of:
• Critical Thinking
• Conflict Management
• Negotiation and Motivation
• Personnel Development
• Time Management
• Prepare and present reports
• Demonstrates initiative and implements changes to improve clinic operations
• Works with Quality Improvement Department to conducts periodic Quality Improvement activities and shares data with staff
• Clearly defines expectations from staff and develops team work
• Utilizes resources in an effective and economical manner
• Monitors clinic operations to achieve and maintain financial performance targets
• Has a working knowledge of the centers overall operating budget
• Ability to analyze budget quarterly to reflect reasons for variances of >5%
• Meeting the clinic goals and objectives
• Achieves and maintains targeted staffing, quality and service standards
• Manages internal and outreach services of the clinics
• Oversees all handling of daily collections and prepares for transfer to accounting department.
• Manages and reconciles the petty cash
• Works collaboratively with Billing department to assure timely and accurate capture of charges for services provided
• Plans and schedules work in a cost effective manner
• Creates dashboards for presentation and calls out issues and provides recommendations
• Consults with Human Resources or Administration prior to a formal counseling or dismissal of employee(s).
• Processes all paperwork in a timely manner and forwards to appropriate departments (i.e., Administration, Payroll etc.), for time off, counseling actions, and performance evaluations.
• Conduct performance reviews. Recommends staff merit increases, promotions and disciplinary actions.
• Completes and updates personnel files-ensures required forms are completed.
• Submits office staff time cards for payroll processing bi-weekly verifies accuracy and completeness of employee time.
• Approve and maintains all vacation and other “days off” schedules for providers and staff.
• Ensures all positions are filled with trained personnel during vacation/sick calls and fill in when needed.
• Responsible for maintaining high morale and good relations throughout the office.

Requirements

CLINIC SUPERVISOR EDUCATION, TRAINING AND EXPERIENCE

• Graduation from junior college or an accredited University is a plus.
• Minimum of five to seven years of work experience, with increased responsibility, in a medical environment.
• Minimum of five years of experience supervising staff.

CLINIC SUPERVISOR KNOWLEDGE, SKILLS AND ABILITIES

• Ability to find solutions when barriers are identified.
• Strong documentation skills.
• Ability to multi-task and prioritize when needed.
• Ability to independently seek out resources and work collaboratively.
• Ability to read, understand and follow oral and written instructions.
• Experience and work ethics that supports working within a high functioning, team-oriented environment.
• Demonstrates a willingness and ability to work under supervision.
• Ability to develop and maintain good working relationships with staff.
• Ability to use computer and learn new software programs.
• Excellent interpersonal skills reflecting clarity and diplomacy and the ability to communicate accurately and effectively with all levels of staff and management.
• Demonstrates ability to work in a regulatory climate that includes oversight of state and federal entities, payer contracts etc.
• Possesses ability to communicate effectively, both verbally and in writing.
• Possesses genuine respect for others and acceptance of their individual social and cultural traits.
• Proficient knowledge of Microsoft Outlook, Excel and Word
• Able to travel and attend professional meetings, conferences, trainings and clinic sites.
• Demonstrate flexibility, enthusiasm, and willingness to cooperate while working with others in multi-disciplinary teams.
• Knowledge and experience in information privacy laws, access, release of information
• A 'Can-Do" attitude, showing initiative and willingness to adapt to change.
• Ability to handle staff questions, problems and concerns.
• Ability to handle delicate and possible stressful situations
• Ability to understand managed care.
• Ability to understand reimbursement requirements.
• Knowledge in scheduling efficiency and patient flow in a medical practice.
• Ability to manage issues of a confidential nature.
• Ability to adapt to a variable and frequently extended work schedule.
• Ability to drive or arrange reliable transportation to meetings, seminars and as a needed for office functions.
• Ability to effectively delegate tasks to personnel and supervise their completion.
• Performs other related duties as assigned.

CLINIC SUPERVISOR PAY RATE: $70,000-$72,000/year

MEDICAL ASSISTANT BENEFITS & PERKS:

• 100% employer-paid Medical, Dental & Vision coverage
• 100% employer-paid Life & Accidental Death & Dismemberment (AD&D) Insurance
• 401(k) with employer matching
• Paid Time Off Accrual , 10 Paid Holidays, and a Wellness Day Off
• Flexible Spending Account (FSA)
• Fringe Marketplace Stipend
• Optional Supplemental Insurance
• Participation in CCHC's company-wide Profit Sharing Program (eligible employees)
• Professional development and opportunities for internal growth and advancement

PHYSICAL DEMANDS

Position requires prolonged sitting at a computer, some bending, lifting, stooping and stretching. Good eye-hand coordination and manual dexterity sufficient to operate a computer keyboard, photocopy machine, telephone, and other office equipment is also required. Employee must have normal range of hearing and eyesight.

NOTE: The essential job functions for this position include, but may not be limited to those listed in this job description. Employees hired for this position must be able to perform the essential functions of this job without imposing significant risk of substantial harm to the health or safety of themselves or others