Associate Manager

About PHOENIX PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a modern, confident and effortless style for all occasions. Bonobos is a menswear brand known for exceptional fit and a personalized, innovative retail model. Our brands are available in more than 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at and Store Location Deer Park Position Associate Manager – Express Responsibilities Attract, hire, develop, inspire, and retain top talent. Support an environment that encourages exceptional store morale. Focus all store associates on creating an environment built on teamwork and a "one team" mentality. Coach, teach, train, recognize and manage all aspects of performance and development for all store associates up to and including Sales Leaders. Identify high performing store associates and assist in their growth. Develop and maximize the success of store associates to achieve sales potential and customer experience. Attract and hire store associates, up to and including Sales Leaders. Analyze the business and execute clear action plans that optimize results. Manage all aspects of daily store operations. Ensure all store associates have clarity on goals and action plans. Provide feedback to help support the creation of clear action plans that optimize results. Manage and delegate workload and ensure execution of plans and strategies across the store. Maintain adherence to Company Policies and ensure the safety of store associates and customers. Manage merchandise flow, such as shipment, replenishment, and omni‑channel operations, throughout the store. Optimize sales/operations opportunity, leading associates to consistently execute merchandising strategies, operations, loyalty programs and other company initiatives. With approval of the Store Manager, build an effective schedule with the right associate in the right place at the right time. Support and develop a store environment focused on consistently delivering a great in‑store customer experience. Resolve customer complaints to a positive outcome, determine source of issues and take initiative to identify and resolve. Lead consistent focus on delivering a great customer experience. Create a culture of proactive customer engagement to exceed our customer’s expectations. Drive loyalty and credit card acquisition through an engaged store team. Create positive in‑store experience through visual standards. Other essential functions may occur as directed by your supervisor. Required Experience & Qualifications Education: High School or equivalent. Years of Experience: 3‑5 relevant job experience. Proficient in use of technology (iPad, registers). Meets defined availability criteria, including nights, weekends and non‑business hours. Meets physical requirements. Critical Skills & Attributes Previous retail experience preferred. Proven ability to drive sales results. Strong supervisory, communication and customer service skills. Minimum of two years relevant experience. Prior sales management experience. Benefits & Compensation Medical, pharmacy, dental and vision coverage. 401(k) and Roth 401(k) with company match. Merchandise discount. Paid Time Off. Parental leave for new moms and dads. Pay Range $24.00 - $34.40 per hour Equal Employment Opportunity An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of any federal, state, or local protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a position due to a disability, please call View phone number on click.appcast.io and say “Associate Relations,” or send an e‑mail to View email address on click.appcast.io and let us know the nature of your request and your contact information. #J-18808-Ljbffr EXPRESS