Senior IT Specialist - M365 & Active Directory Architect

Eaton’s Corporate Sector division is currently seeking a Senior IT Specialist – M365 & Active Directory Architect. The preference is for this position to sit at our Beachwood, OH or Moon Township, PA location; however we will consider candidates in the following locations: Galesburg, MI; Houston, TX; Menomonee Falls, WI; or Raleigh, NC. The expected annual salary range for this role is $130,000 - $190,000 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. What You’ll Do Job Summary The position requires a highly technical professional who will be the Solution Architect for the M365 Platform and Active Directory/Entra ID. This individual will have in‑depth knowledge of the M365 suite of applications and both on‑premise and cloud directory services. The role is responsible for processes, standards, governance and performance of the M365 platform and Eaton’s Active Directory/Entra ID infrastructure, including Government Cloud (GCC). Responsibilities include identifying processes and procedures required to properly monitor, maintain, upgrade or troubleshoot our M365 and AD environments (online & on premise). The primary responsibility includes alignment and ownership of enterprise‑wide projects including M&A, as well as managing highly complex issues or requests. This position also designs standards, roadmaps, and leads the team through critical issue resolutions and training. The incumbent will identify technology trends and make recommendations for improvement to the overall system design and support model while working closely with the management team. Ability to provide Solution Design, Service and Support across Eaton Corporation Enterprise M365 platform including Administration, Tenant Management, Active Directory, Entra ID, Azure Cloud Connect, Exchange Online, OneDrive, SharePoint and Teams. Job Responsibilities Your essential responsibilities include: Major decision owner for M365 & AD platform strategy, roadmap, design, development, and implementation. Leads overall effort and works with resources across functions to deliver technology platform and system solutions to meet customer requirements, providing solution options, making recommendations, highlighting operational or security risks, and offering alternative options. Defines standards for technologies, platforms, and systems to meet organization requirements. Translates business and technical requirements into an architectural blueprint to achieve business objectives and documents all solution architecture design and analysis work. Works closely with product owners and product managers to ensure a robust architectural runway that supports future business requirements throughout the product lifecycle. Understands business drivers and capabilities, determines corresponding enterprise solution designs and change requirements to drive the organization’s targeted business outcomes with required controls and compliance, including CMMC, ITAR, GDPR, etc. Leads lifecycle management activities for technology, platform, systems, and related documentation to ensure operational health and security. Monitors technology, platform, and systems to ensure required performance, availability, and capacity. Identifies and eliminates gaps in monitoring and potential impact on service delivery. Works with Security, Legal and other groups including Work Council to define governance and policy for the platform. Defines data retention strategy and implements appropriate policy to meet organization requirements while ensuring security standards are met. Follows industry best practices to maximize quality and efficiency. Consistently utilizes key ITIL processes to solve complex cross‑platform infrastructure issues with an in‑depth troubleshooting approach, providing the most feasible options and recommending best solutions, including root cause analysis. Additional Information Lead and perform all aspects of Active Directory (including Entra ID) and M365 Global Tenant management & administration, security, performance‑monitoring, tuning, scripting, role‑access and maintenance of all production systems. Responsible for responding to incidents and requests where clients have issues with M365 Platform and AD, licensing, Teams, Exchange Online, Exchange on premise, and support M&A. Provide thought leadership and hands‑on support to the governance process, release management, peer reviews, and promote standards across our technical teams. Participate in projects to evolve or implement the new features of the O365 platform, AD and Azure AD Connect. Collaborate with other technical experts in O365 and Unified Communications space to determine standards, governance, administrative controls and policies to make Eaton’s O365 platform secure. Works on complex problems where analysis requires in‑depth root cause analysis and troubleshooting skills. Identify, research, and keep apprised of emerging cloud technologies, solutions, strategies and developments with the goal of identifying opportunities for their use. Introduce industry‑relevant best practices and improvement opportunities to improve efficiency and proficiency of the team. This also includes the responsibility to train new team members that join the team. Acts as a focal point for organizing a technical team to drive resolution to a complex problem and communicating status as needed. Engage with vendors to understand technology trends and impact on our environment and provide feedback to appropriate stakeholders including management. Generate clear and concise documentation in the form of Knowledge Base (KB), process documents, Engineering Standards, FAQ, technical tips, etc. Also establish processes and documentation for End Users, Service Desk and other support groups as needed. Ability to work effectively with and provide guidance to other members of the team. Qualifications Basic Qualifications Bachelor’s degree from an accredited institution. Minimum twelve (12) years IT experience. Minimum ten (10) years of experience in Microsoft Technology domain including Active Directory, M365, and Exchange. No relocation is offered for this position. All candidates must currently reside within 50 miles of Beachwood, OH; Moon Township, PA; Galesburg, MI; Houston, TX; Menomonee Falls, WI; or Raleigh, NC. This position requires access to export‑controlled information. To conform to U.S. Government export regulations applicable to that information, applicants must be a U.S. person: U.S. citizen or national, lawful permanent resident, refugee, or asylee. Must be authorized to work in the United States without company sponsorship now or in the future. Technical Knowledge Proven experience with Microsoft M365 suite of applications including Teams, Exchange, OneDrive, SharePoint, Microsoft Copilot, etc. Extensive understanding of Commercial Cloud, Government Cloud, and Regional Microsoft Cloud instances. Extensive knowledge of Active Directory including Entra ID and Entra Connect Sync. Extensive knowledge of design and management of single‑forest and multi‑forest environments. Extensive knowledge of domain and forest functional level planning and upgrades. Extensive knowledge of trust design and management (forest, external, selective authentication). Experience with schema governance, extension planning, and change control. Experience with Kerberos and NTLM authentication flows. Experience with disaster recovery and forest/domain recovery planning. Experience with split‑brain DNS and namespace planning. Experience with domain consolidation, separation, and coexistence planning and domain lifecycle management for M&A, divestitures, and spin‑offs. Experience with endpoint management & security using Intune. Experience in M365 tenant deployment, change management, and configuration. Experience with M365 retention and data protection. Experience with deploying identity governance controls and conditional access. Experience with managing Exchange Hybrid organizations. Experience with policy and governance in a complex global organization. Experience with Microsoft Teams global administration, 3rd party app integrations, dashboarding, etc. Advanced knowledge of Microsoft Graph, Microsoft Copilot, agent governance and PowerShell. Good to have hands‑on M365 tenant‑to‑tenant migration experience. Microsoft 365 Certified Enterprise Administrator Expert certification preferred. Soft Skills Excellent proficiency with the English language (written and verbal). Strong analytical and problem‑solving skills. Requires conceptual thinking to understand complex issues and their implications across the organization. Advanced in interpreting, explaining and advising on complex information to stakeholders. Advanced in thinking and acting strategically to deliver results that impact beyond the immediate work area to achieve annual results. Demonstrates core leadership attributes. Ability to relate well with people at all levels of organization. Demonstrates accountability, passion and ability to learn quickly. Ability to lead complex tasks with no supervision. Ability to deal with ambiguity and make decisions. Strong ethics and values. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job‑related reasons regardless of an applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws. You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. To request a disability‑related reasonable accommodation to assist you in your job search, application, or interview process, please call us at View phone number on click.appcast.io to discuss your specific need. Only accommodation requests will be accepted by this phone number. We know that good benefit programs are important to employees and their families. Eaton provides various health and welfare benefits as well as retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here ( for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. #J-18808-Ljbffr Eaton