Technical Support Specialist

Job Description

Job Description

Compensation & Benefits

• Salary: $50,000 – $60,000 per year DOE
• Paid Time Off (PTO)
• Paid Sick Days
• Company Paid Holidays
• Company-Sponsored Health, Dental & Vision Insurance
• Company Matching 401(k) Plan
• Annual Performance Bonus Tied to Company Performance

About Ameta

Ameta is a growing North American distributor of intelligent security systems and IP surveillance technology. We support professional installers, integrators, and businesses across the United States and Canada through our AIBASE product ecosystem.

At Ameta, technical support is not treated like a cost center — it is one of the core reasons customers choose to work with us.

We are looking for a motivated entry-level Technical Support Specialist who is eager to build a long-term career in IP networking, surveillance systems, and customer support.

This is an ideal opportunity for someone with formal education or training in:

• Networking
• IT
• Computer Systems
• Cybersecurity
• Telecommunications
• Electronics Technology

No prior CCTV industry experience is required. We are willing to train the right candidate.

What You’ll Do

• Assist customers with setup and troubleshooting of IP cameras, NVRs, networking equipment, and remote access systems
• Help customers configure mobile apps, remote viewing, and AI features
• Diagnose networking-related issues involving switches, routers, PoE, IP addressing, bandwidth, and connectivity
• Provide support by phone, email, and remote screen sharing
• Escalate advanced technical issues when needed
• Document support cases and resolutions clearly
• Learn AIBASE products, software platforms, and system design best practices
• Deliver a high level of customer care and professionalism during every interaction

What We’re Looking For

Technical Foundations

• Basic understanding of:
• • IP networking
  • Routers & switches
  • PoE technology
  • DHCP / Static IP addressing
  • Internet connectivity
  • Windows PC troubleshooting
• Formal education, certification, or vocational training in IT/networking preferred
• Familiarity with networking concepts is more important than CCTV experience

Personality & Attitude

We care deeply about attitude and customer service.

The ideal candidate is:

• Friendly and patient with customers
• Calm under pressure
• A strong communicator
• Detail-oriented
• Eager to learn
• Professional and dependable
• Comfortable talking to customers on the phone
• Team-oriented with a positive mindset

Bonus Skills (Not Required)

• CompTIA Network+
• Experience with Ubiquiti, UniFi, or managed switches
• CCTV or access control experience
• Remote desktop / remote support tools
• Experience working in technical customer support

Why Join Ameta?

• Work with advanced AI-powered security technologies
• Learn from experienced industry professionals
• Fast-growing company with long-term career growth opportunities
• Hands-on exposure to networking, surveillance, AI, and enterprise systems
• Supportive team environment
• Opportunity to become a high-level technical specialist over time