Front Desk

Job Description

Job Description

Thank you for your interest in joining The Hub! The Front Desk Associate is responsible for creating an exceptional member experience from the moment someone enters The Hub. A smile and a great attitude is something were looking for, to have that first impression as soon as someone walks through the door.

This role combines organization, checking people in, giving tours, answering phone calls, sending out important messages, customer service, sales support, and facility upkeep to ensure the gym is able to operate smoothly behind the scenes, while making every member feel valued.

We are hiring someone who will help us close and open the gym, this means some early hours or at night. We are looking for someone who is dependable, energetic, outgoing, and enjoys connecting with people. The ideal candidate takes initiative, has great organizational skills, and represents The Hub's values inside and outside of the gym.

Responsibilities:

- Communicate effectively with coaches, management, and fellow team members to ensure seamless daily operations.

- Work as part of one team, stepping in when help is needed, and maintaining a collaborative attitude.

- Keep management informed of important member feedback, concerns, incidents, or situations that may require follow-up.

- Resolve routine issues confidently while recognizing when to involve management for additional support.

MEMBER EXPERIENCE

- Greet every guest and member with a positive attitude

- Check members into classes and the facility

- Learn members' names and build connections with the community

- Answer questions about memberships, classes, amenities, and events

- Ensure every guest leaves feeling seen, supported, and excited to return

ADMINISTRATIVE TASKS

- Assist prospective members with tours and membership information

- Sell memberships, class packs, retail items, and merchandise and process payments accurately

- Answer phone calls

- Maintain accurate member accounts and records

- Assist with event registration and member communications

FACILITY OPERATIONS

- Keep the front desk and lobby area clean, organized, and restocked

- Monitor the open gym floor to ensure good flow, ensure members are using equipment safely, and following gym etiquette

- Ensure equipment is returned to its designated location and common areas remain organized throughout the day

- Fold towels, assist with laundry, restock amenity stations, and maintain retail displays

- Complete opening and/or closing procedures

- Monitor cleanliness throughout the facility and communicate maintenance needs

- Help maintain a welcoming, professional atmosphere throughout the gym

The Hub is more than a gym. We are buidling a community where people feel seen, supported, and challenged to become the strongest version of themselves.
Founded by three owners with a shared vision, we've created a space that honors people's individuality. We believe that fitness should bring people together, create confidence, and The Hub will embody that every day.
As a small team, every person matters. We value open communication, collaboration, accountability, and celebrating our wins together. At The Hub, growth happens every single day, for both our members and our staff.
Our motto, Community at our Core embodies how we coach, how we lead, and how we treat every person who walks through our doors.

Company Description

The Hub is more than a gym. We are buidling a community where people feel seen, supported, and challenged to become the strongest version of themselves. \nFounded by three owners with a shared vision, we've created a space that honors people's individuality. We believe that fitness should bring people together, create confidence, and The Hub will embody that every day. \nAs a small team, every person matters. We value open communication, collaboration, accountability, and celebrating our wins together. At The Hub, growth happens every single day, for both our members and our staff.\nOur motto, Community at our Core embodies how we coach, how we lead, and how we treat every person who walks through our doors.