Staffing Assistant/Customer Service

Job Description

Job Description

Job Title: Staffing Assistant/Customer Service
Job Address: Cheektowaga, NY
Contract: 4 months (Temp-Hire)
Position Term: Onsite Position
Shift: Monday- Friday 8am-5pm

 

Your Role & Responsibilities:
Greets walk-ins and serves as the first point of contact in the branch.
Receives and screens visitors and telephone calls and handles general inquiries.
Assists with the onboarding process and new-hire orientations to provide support to the customer success team.
Provides support to the recruiting team as needed to ensure applicants complete all facets of the application process.
Coordinates, completes, and scans documents in support of workers compensation claims.
Processes and updates payroll records.
Documents unemployment terms and details in CRM.
Creates, processes, and files all purchase orders and invoices for the branch.
Orders supplies based on assessment.

 

Preferred Education & Experience:
High school diploma or 6 months related experience.
The above job description is not intended to be an all-inclusive list of duties and standards of the position.
Incumbents will follow any other instructions and perform any other duties, as assigned by their leader.

 

Competencies (Skills & Knowledge You’ll Bring):
2+ years of administrative experience in a busy office environment.
Excellent customer service skills, including the ability to react appropriately in stressful situations and deal with difficult customer or vendor situations diplomatically.
Able to switch tasks throughout the day, prioritize and manage repetitive tasks in a fast-paced environment.
Communicates information and ideas clearly and articulately both in oral and written form.
Uses appropriate language, style and methods depending on audience and the purpose of communication.
Achieves results in a quality, timely, and cost-effective way.
Sees priorities, plans the efficient use of resources, and monitors progress against objectives.
Responds positively to change and adapted to new situations quickly.
Able to take on a diverse range of tasks equally effectively.
Experience using various technology platforms to drive effective decisions.

 

Your Work Environment (Physical Demands):
Standard Office: Typically work is performed in an office environment and requires the ability to operate standard office equipment.
This position requires compliance for all occupational safety and health standards, rules, and regulations.

 

Below are a few standards specific for this position:
Sit or stand for long periods of time and walk short distances.
Regularly required to talk, hear, and communicate in writing.
Adjust to vision for both close and distance views.
Stoop, kneel, bend, crouch and lift up to 25 pounds.

 

Travel Requirements:
Minimal to no travel time expected for the position.