Guest Services Representative

Job Description Summary The Guest Services Representative reports to the Manager of Guest Services. Under general supervision, the Guest Services Representative covers inpatient and outpatient House Concierge units and information services areas. In addition, this role provides a high level of customer services while offering support and quality services to meet the needs of the patients, patient family members, visitors, guest and nursing/clinical team members. In order to achieve optimal satisfaction for all customers, this position ensures patient comfort and facilitates hotel accommodations, access to Chaplin and community social services for patients, family members and visitors. The Guest Services Representative also functions as the liaison between the patients, family members, visitors, guests and the clinical team members within the department. Entity Medical University Hospital Authority (MUHA) Worker Type Employee Worker Sub-Type Temporary Cost Center CC000451 CHS - Guest Services Pay Rate Type Hourly Pay Grade Health-19 Scheduled Weekly Hours 25 Work Shift Day (United States of America) Job Description Effectively assists patients in multiple areas by covering inpatient and outpatient Concierge units and information services areas. Professionally greets visitors and patients upon arrival. Ascertains patients’ and visitors’ needs and directs them accordingly. Demonstrates a commitment to problem resolution by embracing a creative approach and focusing on efficient and effective solutions to promote the desired outcomes. Meets key performance metrics for area and demonstrates compliance with policies/processes and performs other duties as assigned. Additional Job Description Education: High School Degree or Equivalent Work Experience: 0-6 months EEO Statement The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need. E-Verify Statement Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: #J-18808-Ljbffr