Hypersaler DC Network Engineer (Plano)

Data Center Transport / Hardware Engineer Ericsson Inc. is seeking a highly technical, customer‑obsessed Data Center Transport / Hardware Engineer to help grow our installation, break/fix, and warehousing businesses. The role is a trusted advisor to customers, working directly on customer sites and labs to identify opportunities, improve operational reliability, and influence how Ericsson services are delivered and expanded. Responsibilities Serve as a senior technical resource supporting Ericsson’s data center transport and hardware services, focusing on installations, break/fix operations, and warehousing enablement. Visit customer data centers, labs, and operational environments to assess current operations and identify opportunities for new sales in efficiency, reliability, and service growth. Develop, review, and maintain detailed Methods of Procedure (MoPs) for installations, upgrades, migrations, and remediation activities. Perform scenario planning and risk analysis to support complex operational changes, failure recovery, and customer escalations. Review Bills of Materials (BoMs) for technical accuracy, completeness, and alignment with customer and operational requirements; recommend changes where needed. Provide Tier3 back‑office technical support to field technicians, acting as an escalation point for complex hardware and transport issues. Partner closely with technicians, project managers, delivery leads, and CFRs to ensure flawless execution of customer engagements. Translate customer business needs into actionable operational and technical recommendations that improve outcomes and expand Ericsson’s footprint. Build deep, trusted relationships with customer stakeholders, becoming a go‑to expert for both technical guidance and operational strategy. Identify gaps, risks, and improvement opportunities in existing processes and proactively propose solutions. Qualifications Strong experience in data center hardware, transport, or network infrastructure engineering, ideally in large‑scale or mission‑critical environments. Proven ability to lead or author MoPs, run complex operational scenarios, and support high‑risk changes. Deep understanding of installation, break/fix, and warehousing models in data center or telecom environments. Demonstrated ability to diagnose and resolve complex technical issues, including serving as Tier3 escalation support. Exceptional customer‑facing skills, with the ability to understand customer businesses, priorities, and pain points in depth. Experience reviewing and validating BoMs, designs, and implementation plans. Strong analytical and documentation skills using Microsoft software suite, with attention to detail and a bias for operational excellence. Ability to work independently in customer environments while influencing outcomes across multiple teams. A consultative mindset, curiosity, and confidence to challenge assumptions and recommend better ways of operating. Compensation The salary range for this position depends on location and the candidate’s qualifications. New Jersey: $125,000 – $163,800 Short‑term variable compensation includes an annual bonus based on performance. The offer may also include benefits such as health plans, 401(k) matching, paid time off, and parental leave. Legal Notice Ericsson is an Equal Opportunity Employer. If you need assistance or a reasonable accommodation due to a disability, please contact Ericsson at View email address on click.appcast.io. Location United States (US), Hybrid: Plano, Texas; Overland Park, Kansas; or Pennsauken, New Jersey. #J-18808-Ljbffr