Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to support member interactions for a Contract position in Dublin, California. This role is ideal for someone who enjoys delivering attentive service, resolving questions efficiently, and creating a positive experience across phone and in-person interactions. The position requires strong communication, sound judgment, and the ability to document details accurately while managing a steady volume of inquiries. Experience in a call center as well as experience working within the dental industry or insurance industry is strongly preferred.

Customer Service Representative Responsibilities:

• Deliver responsive support to members by phone and in person, ensuring each interaction is handled professionally and courteously.

• Assess customer concerns, gather the right details, and provide clear, accurate answers or practical next steps.

• Assist walk-in members with health and welfare-related questions, offering service that is helpful, respectful, and efficient.

• Record conversations, inquiries, and outcomes thoroughly to maintain accurate service documentation.

• Manage inbound call activity effectively to help maintain a high answer-rate standard for the team.

• Recognize situations that require additional attention and route complex or sensitive matters to a supervisor promptly.

• Complete administrative and service-related support tasks assigned by leadership to help daily operations run smoothly.

If you are interested in this Customer Service Representative role, please apply today!

• Strong verbal and written communication skills with the ability to explain information clearly and professionally.
• Prior experience in customer service, preferably in a call center or high-volume support environment.
• Background in dental insurance or related dental service support.
• Comfort handling inbound and outbound calls while maintaining accuracy and professionalism.
• Proficiency with computer applications and the ability to navigate multiple systems efficiently.
• Ability to research issues, solve problems, and make sound decisions based on member needs.
• Strong attention to detail with consistent follow-through in documenting customer interactions.