Junior Systems Administrator - Video Services

Junior Systems Administrator - Video ServicesSDI Presence LLC is a leading IT services firm that leverages its strong team presence to advance clients toward a secure digital enterprise. With a 30-year corporate resume, SDI delivers multi and hybrid cloud infrastructure managed services, consulting and advisory solutions, work and asset management solutions, and application modernization and managed services. SDI serves major airports, utilities, commercial real estate portfolios, and government agencies across the U.S.The Junior Systems Administrator - Video Services is responsible for the operational support, configuration, and performance of enterprise video management systems within a large, mission-critical airport environment. This role is centered on Genetec Security Center (Omnicast) and requires deep understanding of video systems from cameras to analytics to storage and network infrastructure.We are looking for candidates with strong IT infrastructure or desktop support backgrounds and exposure to video, security, or physical systems are encouraged to apply. This role blends enterprise video systems engineering with core IT infrastructure support. The ideal candidate brings experience across video platforms AND broader IT domains such as end-user support, Windows systems, and network troubleshooting. The position works closely with field technicians, project teams, and stakeholders to ensure reliable video system performance across the airport ecosystem.SDI Presence Offers:A Competitive Salary range: $70,000 - $90,000Base salary may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonuses or commissions.Medical, Dental, Vision, company-provided Life Insurance, Short and long-term disability. Matched Retirement Savings, Wellness Program, Paid time off and much more!Location: O'Hare International Airport, Chicago, ILSchedule:Hybrid schedule: 3 days onsite and up to 2 days remote per week.Additional onsite attendance may be required for upgrades, maintenance, or special projects.Occasional local travel between O'Hare and Midway airports may be required (approximately 1–2 times per year).Responsibilities:Serve as a core team member supporting enterprise Genetec video management systems, including configuration, monitoring, and lifecycle supportPerform advanced troubleshooting across the full video stack, including cameras, encoders, servers, storage systems, and network infrastructureConfigure and maintain Genetec video components, including camera provisioning, recording roles, archiving, and system parametersMonitor system health and performance; identify issues related to latency, bandwidth, storage utilization, and video qualityAnalyze and resolve video issues such as loss of video, degraded streams, recording failures, and analytics performanceSupport video analytics capabilities, including motion detection, license plate recognition (LPR), and other intelligent video featuresCollaborate with field service technicians and project teams to validate camera installations, support commissioning, and resolve field-related issuesPerform onsite validation activities, including camera alignment, focus, positioning, and basic diagnosticsConfigure and troubleshoot network infrastructure supporting video systems, including switches, VLANs, multicast/unicast traffic, and IP addressingAssist with system upgrades, firmware updates, patches, and planned maintenance activitiesParticipate in system testing, cutovers, and after-hours maintenance windowsDevelop and maintain technical documentation, standards, and troubleshooting guidesInterface directly with customers and stakeholders to resolve issues effectively in a high-availability operational environmentParticipate in on-call rotation supporting airport operations at O'Hare and Midway (approximately 1–2 times per year, if needed)Required Experience and Skills:Minimum of 3+ years of experience supporting enterprise or campus-scale IT systems (airports, transportation, healthcare, higher education, large corporate campuses, etc.)VMware / virtualization technologiesMicrosoft technologies and enterprise support environmentsExperience with enterprise video management systems (Genetec strongly preferred but not required)Strong understanding of IP video systems, including:IP cameras, encoders, and ONVIF standardsVideo streaming concepts (bitrate, frame rate, compression, multicast/unicast)Camera technologies (low-light, WDR, lenses, positioning)Experience supporting video storage environments, including retention policies, archiving, and SAN/NAS systemsFamiliarity with video analytics technologies (motion detection, LPR, AI-based analytics, event correlation)Networking fundamentals, including:Cisco switch configuration and troubleshootingVLAN design and segmentationIP addressing and subnettingNetwork performance considerations for high-bandwidth video systemsExperience supporting Windows-based servers and workstations supporting VMS platformsAbility to diagnose and resolve issues across software, hardware, and network layersStrong troubleshooting and analytical skills in live, mission-critical environmentsComfortable working independently and collaboratively with field and engineering teamsStrong communication and documentation skillsCustomer-focused mindset with a strong sense of urgencyPreferred Qualifications:Bachelor's degree in IT, Engineering, or related technical discipline (or equivalent experience)Genetec certification (Certified Technical Associate, Certified Technical Professional, or higher) strongly preferredExperience with additional Genetec modules (Synergis Access Control, Federation, Mission Control/Event Management)Experience with major camera manufacturers (Axis, Hanwha, Bosch, etc.)Experience working in regulated or high-availability environments such as airports or critical infrastructureFamiliarity with performance monitoring and diagnostic tools for video systemsOther Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Equal Opportunity Employer StatementSDI Presence is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SDI Presence makes hiring decisions based solely on qualifications, merit, and business needs at the time.Staffing Firms SDI Presence does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between SDI Presence and the recruitment agency or party requesting payment of a fee.