Client Intake Coordinator

Job Description

Job Description

Client Intake Coordinator

Employment Type: Full-Time

At Serenity, the Client Intake Coordinator is where first impressions become committed next steps — and we need someone who knows how to make that happen. You'll be the first voice clients hear, and your job isn't just to inform them, it's to inspire them to take action. This role sits at the intersection of people skills and performance, and we're looking for someone who is energized by both. If you've worked in sales, quota-driven environments, or roles where your numbers told the story, this is your next move.

You'll guide clients through the intake process, overcome objections, and consistently convert initial conversations into meaningful commitments. We provide full training on our programs — you bring the drive, the resilience, and the closer's mindset.

What You'll Do

• Own the first interaction with every prospective client — make it count by delivering a confident, compelling introduction to our programs

• Drive client commitment by clearly communicating value, addressing objections head-on, and guiding each conversation toward a decisive next step

• Meet and exceed individual sales-oriented KPIs including conversion rates, follow-up completion, and client progression metrics

• Maintain a full pipeline of prospective clients, following up with urgency and consistency to keep momentum from going cold

• Gather and document client information accurately to set the internal team up for a seamless handoff

• Track your own performance, identify gaps, and proactively adjust your approach to hit your numbers

• Collaborate with internal teams to ensure a smooth, high-quality client experience from intake through program start

What We're Looking For

• 2+ years of experience in a sales, sales-adjacent, or performance-driven customer-facing role — retail sales, inside sales, appointment setting, or client development strongly preferred

• A proven track record of hitting and exceeding quotas, conversion targets, or performance benchmarks — we want to hear about your numbers

• You treat rejection as data, not defeat — you course-correct quickly, stay persistent, and never let a "not yet" become a dead end

• Strong consultative communication skills — you ask the right questions, listen with intent, and know how to guide someone toward a confident decision

• Self-motivated and competitive by nature — you don't need to be pushed to perform, you hold yourself accountable

• Some leadership experience or clear upward trajectory — assistant managers, team leads, and top performers from previous roles are strongly encouraged to apply

Pay & Benefits

• Competitive pay based on experience and performance

• 90% employer-paid medical, dental, and vision insurance

• 401(k) retirement plan

• 10 PTO days (15 after the first year) + 10 paid holidays

• Clear, merit-based growth opportunities as Serenity continues to expand — strong performers move up here

Schedule

• Three 13-hour shifts per week

About Serenity

Serenity is a growing organization focused on providing structured programs that make a real impact on our clients' lives. We're a performance-driven team that holds itself to a high standard — and we reward the people who do the same. If you're motivated by metrics, energized by a good challenge, and want a role where your effort directly shapes your results and your career, this is the place for you.

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.