Commercial Title Coordinator

Role Description

The Title Coordinator works with multiple parties to coordinate the completion of the title process. Responsibilities include:

• Monitors and tracks the workflow from searcher and vendors.
• Coordinates multi-site project intake and transaction management.
• Reviews and validates the accuracy of data contained within order requests, production reports, vendor search work, and internal systems.
• Verifies file completeness, obtains outstanding title documents, and approves completed files.
• Performs special projects.
• Assists with title production support services and settlement services preparation.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 3+ years of title experience with knowledge related to property title searches, documents, issues, and complexities.
• Demonstrated success establishing, leading and maintaining effective working relationships.
• Proficient MS Office skill set.
• Excellent verbal/written communication skills.
• Strong attention to detail.
• Strong problem solving and organizational skills.
• Always maintain professionalism and a positive service attitude.
• Working knowledge of company and/or client operating systems.

Requirements

• Research incoming order requests and provide accurate and detailed ordering instructions.
• Respond to internal customer and vendor requests primarily through email.
• Update file status within company and/or client system(s).
• Develop strong relationships with vendors and internal stakeholders.
• Proactively communicate file status to appropriate personnel.
• Monitor processes and resolve issues to achieve SLAs. Report issues to internal stakeholders as appropriate.
• Escalate complex title issues to manager as needed.
• Facilitate on-boarding vendors.
• Implement best practices, develop performance standards, policies, and procedures, and provide tools necessary for effective and consistent management of vendors.
• Analyze vendor performance and identify performance trends taking corrective action as necessary to improve performance.
• Act as a liaison between vendor partners and Company in resolving service delivery issues.
• Manage a wide range of programs/projects in vendor management including identifying requirements and deliverables, developing project plans, and monitoring delivery schedules.

Benefits

• Comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave.
• Employee stock purchase plan.

Company Description

First American's National Production Services division provides global title and escrow production support across all channels within First American Title. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years.