Customer Service Representative

Job Description

Job Description

Mountain West Farm Bureau Insurance is currently hiring for a full-time Customer Service Representative to join our team and help with answering inquiries regarding policy information, status and billing. This position develops and maintains relationships with the agency force, customers and all company departments and works to resolve questions and inquires in a positive, professional, and timely manner. This full-time position is located at the home-office in Laramie, WY and typically works 40 hours per week between 8 am to 5 pm , Monday-Friday . You can expect a competitive wage of $2,833 per month.

In addition to excellent pay and our positive company culture , we offer our Customer Service Representative the following benefits and perks:

• 401K contribution match
• 7 paid holidays including Black Friday
• Generous paid time off (PTO), including volunteer time off
• On-site fitness center
• Wellness incentives, including gym membership reimbursement

So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy! Just fill out our initial mobile-friendly online application . We hope to meet you soon!

SKILLS OF OUR IDEAL CUSTOMER SERVICE REPRESENTATIVE:

• Great Communicator - Effectively reads, writes, and speaks the English language.
• Ethical - Uses knowledge, skills, and abilities to maintain high levels of personal and professional integrity, and to act as an ethical agent who promotes core values throughout the organization.
• Active Listener - Gives full attention to what other people are saying, and makes sure to understand the points being made.
• Critical Thinker - Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions.
• Custom Service Focused - Possess knowledge and principles and processes for providing customer service.
• Exhibits Independent Judgment - Follows established procedures, guides oneself with little or no supervision.
• Service Oriented - Actively looking for ways to help people.

If these ideal Customer Service Representative traits describe you, please continue reading!

ABOUT MOUNTAIN WEST FARM BUREAU INSURANCE

Founded in 1948 to provide Wyoming Farm Bureau members with insurance. Over the years we have grown into a multi-line insurance company, serving the needs of individuals, families and businesses throughout Wyoming and Montana.

What we value:

• Our Stewardship: We take to heart our responsibility to provide protection of what our clients’ value.
• Our Relationships: We keep the promises we make. Integrity, professionalism, respect and personal accountability is ingrained in our company fabric.
• Our Action: We take pride in our work. We challenge ourselves to personal growth, to be proactive and continually improve on the delivery of our products and services.

Here at Mountain West, our employees are our greatest asset. Our fantastic team of employees is what allows us to continue to do what we love: making a difference for our insured, and our community. If you are looking to join a team that values you at the highest level and offers career paths, consider joining our team

REQUIREMENTS FOR A CUSTOMER SERVICE REPRESENTATIVE

In this full-time position, you will operate in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing these job duties, the employee is regularly required to talk or hear and is frequently required to stand, walk and occasionally lift and move office products or supplies. The following are required to assist in the duties performed by a Customer Service Representative:

• High school degree or GED.
• Office experience with emphasis on computer skills and working with the public.
• One year of customer service experience

Do you have excellent communication skills, both written and verbal? Are you service-oriented? Do you enjoy being part of a team? If yes, give us the chance to review your information.

ARE YOU READY?

If you are excited about this full-time opportunity, don't delay. Apply today !

**Prior to being hired the successful applicant must pass a drug and alcohol screening, undergo a background check and have a clear Motor Vehicle Report (MVR).**

Applications must be submitted through company website:

NOTICE TO APPLICANT: Federal and state law requires that all applications be considered without regard to race, color, creed, ancestry, religion, sex, age, sexual orientation, national origin, disability, veteran status, genetic information or any grounds prohibited by applicable federal, state, or local law. We believe in and fully support the principle of equal employment opportunity and will fulfill our obligation to the fullest.

Please read and understand the following: The information provided by me in this application for employment is true, correct, and complete. False, incomplete, omitted, or misrepresented information of any kind will be sufficient cause for my application to be rejected or, if discovered after I am employed, cause for immediate termination of my employment.

I authorize Mountain West Farm Bureau Insurance to contact and obtain information about me from my previous employers, education institutions, and references I provided (unless designated with a “no”). Mountain West Farm Bureau Insurance is hereby authorized to conduct any investigation of my personal history, including, but not limited to, criminal searches as deemed appropriate, and/or credit and financial records employing investigative or credit agencies or bureaus of Mountain West Farm Bureau Insurance's choice subject to the provisions of the Fair Credit Reporting Act.

I understand and agree that I will be given an initial drug and alcohol test prior to my employment, and that for cause and random drug and alcohol tests may be requested during my employment.

If employed by Mountain West Farm Bureau Insurance, I agree to abide by its rules and regulations. I understand that if I am employed by Mountain West Farm Bureau Insurance, my position is considered at will , which means I may be terminated at any time with or without cause.

By submitting my application, I indicate my full understanding and acceptance of all terms and conditions in the above statement. This application expires in one (1) year.