Team Lead

Job Description

Job Description

Job Summary

Data Collection & Ops Leadership 

Team Lead - Data Collection Operations

4-6 Years (Day shift; field flexibility)

Key Responsibilities

1. Daily Operations Planning: Plan daily study schedule and staffing, Assign operators to sessions, Ensure equipment and environment readiness
2. Team Supervision: Conduct huddles and shift handovers, Monitor attendance and productivity, Coach operators on process adherence
3. SLA & KPI Management: Track session completion, quality and rework metrics, Review operational dashboards, Drive performance improvements
4. Issue & Escalation Handling: Act as first-level escalation point, Coordinate with mission control and technical leads, Track issue closure
5. Reporting & Governance: Prepare daily/weekly operational reports, Maintain action, risk and incident logs, Support client updates
6. Compliance & Quality: Ensure protocol compliance, Support audits and corrective actions, Reinforce privacy and security requirements

Skill Requirements

• Experience in managing field operations, supervising teams, resource planning, KPI management, issue resolution, and client reporting.
• Strong leadership, communication, workforce planning, and operational governance skills with the ability to drive productivity and SLA compliance

Other Requirements

1. Daily Operations Planning: Plan daily study schedule and staffing, Assign operators to sessions, Ensure equipment and environment readiness

2. Team Supervision: Conduct huddles and shift handovers, Monitor attendance and productivity, Coach operators on process adherence

3. SLA & KPI Management: Track session completion, quality and rework metrics, Review operational dashboards, Drive performance improvements

4. Issue & Escalation Handling: Act as first-level escalation point, Coordinate with mission control and technical leads, Track issue closure

5. Reporting & Governance: Prepare daily/weekly operational reports, Maintain action, risk and incident logs, Support client updates

6. Compliance & Quality: Ensure protocol compliance, Support audits and corrective actions, Reinforce privacy and security requirements

• Experience in managing field operations, supervising teams, resource planning, KPI management, issue resolution, and client reporting.

• Strong leadership, communication, workforce planning, and operational governance skills with the ability to drive productivity and SLA compliance.

HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to View email address on ziprecruiter.com for investigation.

A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Pay and Benefits Pay Range Minimum: $65,000 annually

Pay Range Maximum: $70,000 annually