Customer Service Representative (Hybrid) - 1st Shift
$21.28 - $26.78 per hourFull-time
Stryker Orthopaedics
Schedule:
- 1st Shift: Mon – Fri, 8:30am – 5pm CT
- Hybrid: Onsite approx. 1x/month
- Overtime based on business needs
What you will do:
As a Customer Service Representative, you will provide customer services relating to sales, sales promotions, installations and communications.
- Provide phone support for inquiries from sales and healthcare professionals
- Engage, interact, and respond in a prompt, accurate, courteous and poised manner to encourage positive business relationships with internal and external customers
- Provide feedback and suggestions to improve service levels, internal processes and customer support methodology
- Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researches responses with sales
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Determine charges for product requests / usage, collaborate with Accounts Receivable on invoice disputes / discrepancies, take appropriate action required to resolve dispute
- Maintain customer pricing in systems of record, including entering contracts as required
- Implement and support Quality initiatives throughout Customer Service workflow
- Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes
- Provide support beyond standard hours as needed if call volume and/or workload require additional time
What you need:
Required
- High School Diploma or GED
- Two (2) years’ relevant work experience
- Will demonstrate minimum 50 WPM typing speed
- Ideal candidate resides within 1 hour of Wood Dale, IL location
Preferred
- Experience as account representative; ERP, CRM, SAP systems
- Hospital or medical field experience; hospital purchasing
United States of America Pay Ranges:
- USN : $21.28 - $26.78 USD Hourly
- US10 : $23.41 - $29.46 USD Hourly
View the U.S. work location and transparency guide to find the pay range for your location.
Vacancy posted 2 days ago
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