Window & Door Service Technician

Window & Door Service TechnicianThe Service Technician is responsible for providing technical repair and service work in the field by assessing, installing, testing, and troubleshooting products, while providing education on the proper use of products and warranties to homeowners to maintain a positive customer relationship.Job DetailsAmerica's premier window and door replacement company, Renewal by Andersen, is looking to add a full-time in-field Service Technician to our team! We are looking for candidates with a strong knowledge of window and door installation who can work both independently and with our Service team to resolve issues and ensure customer satisfaction.Must have window installation experience, a valid driver's license, & a good driving record to be considered for position.Key Responsibilities:Service and repair previously installed windows & doors (sashes, screens, locks, units, woodwork, etc.)Analyze problems and come up with solutions independently, with the Service team, and our customersDetermine and follow through on corrective action that is efficient and cost effectiveMaintain customer satisfaction from start to finish with a positive, can-do attitudeWork in a highly collaborative environmentTimely documentation of service notes and complete paperworkCollect and process payments if necessaryFully complete service training from lead service tech and understand procedures implemented with both service and safetyBenefits:Paid trainingWork / life balanceFull medical, dental, vision, and life insuranceHoliday pay, PTO, and company matched 401KCompany use of vehicle to complete servicesGrowth opportunitiesJob Requirements:Excellent communication and interpersonal skillsHigh attention to detail and commitment to delivering high quality workmanshipMUST have at least 2 years window installation experienceKnowledge of general construction, home improvements, and renovation preferredAbility to work independently and solve problems on the spotValid Driver's License and clean driving record – this position is contingent on successfully passing a detailed driving record check and meeting the necessary requirements to be insurable under our company's policy.