Non-Retail Pharmacy Technician (Amber Specialty Pharmacy)

Additional Considerations (if any): - At Amber Specialty Pharmacy, our commitment to patient care is unmatched. Enjoy fulfillment in a career where you have the opportunity to make a positive impact on patients with complex and chronic conditions. Seeking to hire a Certified Pharmacy Technician or the right candidate to join our Pharmacy Technician Apprenticeship Program. When enrolling in our Apprenticeship program you will enjoy paid training, hands-on experience, and full support to become a Certified Pharmacy Technician. We'll provide study materials and cover the initial certification exam fee once you qualify. Monday-Friday (NO WEEKENDS!) Hours: 8 a.m. - 5 p.m. CST Wages: Hourly $20.00 to $24.00 Six paid holidays Must pass post-offer, pre-employment drug background tests as allowed by state, federal, local ordinance, statutes and licensing/accreditation requirements. Amber Specialty Pharmacy Job Title: Specialty Pharmacy Dedicated Program Manager Department: Operations FLSA: Non-Exempt General Functions The Dedicated Specialty Pharmacy Program Manager provides services for an exclusive Pharmaceutical Manufacturer or Program. This individual serves as a point of contact for internal and external communication between the Company, Pharmaceutical Manufacturer, and Pharmaceutical Manufacturer Partners connected with contracted services. This individual monitors all aspects of the program to ensure that contractual services and KPI’s are being met. Reporting Relations Reports to: Program Management Lead Direct Reports: None Primary Responsibilities: Dedicated to the assigned contract, product, and program only Participates in the implementation of a new program or assists in training and implementation when modifications are made to the existing program Acts as a liaison between Company, Pharma Manufacturer, and contracted Manufacturer partners (e.g., HUB, etc.) to ensure all contractual obligations are being met Collaborates with internal Company departments, Sr. Director of Clinical Operations, Clinical Operations Specialist and assigned National Account Manager to ensure customer requests are handled in a timely and accurate manner Works with the Clinical Operations Team to oversee the contracted program services. Strong diagnostic capabilities; ability to work with internal pharmacy teams to identify key areas for opportunity and improvement, issue resolution, process validation and continued monitoring all aspects of internal processes Participates in scheduled calls with the Manufacturer and/or HUB as required. Point of contact for case status updates. Triages identified issues or concerns to the appropriate internal team (i.e., prior authorizations, appeals, grant funding, clinical) for appropriate resolution and report results back to the Manufacturer and/or HUB Participates with assigned National Account Manager, Clinical Operations Team, and Trade Relations in relevant Quarterly Business Reviews (QBRs) as needed Builds rapport with internal and external customers to promote the highest customer service and a positive image of the Company Coordinates and leads meetings to review referral status, implementation, and workflow. This is an office-based position Primary Responsibilities: Provides case status and data updates and ad hoc reports to manufacturers and HUBs as requested. Interprets and disseminates information, including key information about updates or changes in the assigned product and/or program details. Assists in the development of training, programs, data collection, adverse event reporting and adherence to related to contractual agreements. Adheres to all Company policies as indicated in the handbook and directives issued by management. Has reviewed Policy and Procedure manual. Professional Competencies: Displays Company values and culture at all times. Excellent customer service focus with the ability to work with all levels of internal and external teams. Critical thinking with the problem-solving skills needed to independently and effectively resolve complex issues. High energy and works with a sense of urgency to deliver results. Ability to plan, monitor and deliver positive program outcomes. Strong oral, written, and interpersonal skills. Ability to effectively educate, train, and present information and respond to questions from groups of co-workers, managers, clients, and customers. Highest level of attention to detail and the ability to manage multiple projects simultaneously, adjusting priorities as needed to meet deadlines. Proficient with Microsoft Excel, Word, PowerPoint, and Outlook. Ability to comprehend and apply principles of basic math while analyzing data and generating reports. Ability to monitor KPIs efficiently. Experience with data reporting and creating professional presentations. Highest business acumen, credibility with colleagues and communication skills required to represent requirements to cross-functional teams and partner with Manufacturers or other stakeholders. Ability to host Zoom Meetings with internal and external clients Educational and Experience Requirements: High school diploma or equivalent Licensure and Certification Requirements: Current unrestricted state pharmacy technician registration/licensure National or state pharmacy technician certification per applicable State Board of Pharmacy requirements Physical Requirements: Must be able to remain in a stationary position up to 90% of the time The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc., and traverse conferences, meetings, and remote events Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations The ability to observe details at close range (within a few feet of the observer) Working Conditions: Normal office environment. Equipment Used to Perform the Job: Computers, keyboards, mouse, monitors, fax, and/or headsets for phone work. Software specific to the position, including but not limited to Microsoft Outlook and Skype. Must lift and traverse the area to move paper and supplies to use the equipment. Contacts: Frequently interact with co-workers, intradepartmental staff of the Company, managers, leaders, insurance providers, payers, vendors, and customers. This is a partial list of contacts and is subject to changes and alternatives. Confidentiality: The incumbent must maintain the confidentiality of personal information for the applications and licensing requirements, including any financial, strategic, or proprietary information. The Company does not consider this an exhaustive list of examples and may add or modify as deemed appropriate to the execution of the role. Candidates must be able to pass a pre-employment drug test, background check, and health screening (if applicable). Apply now and join our mission to provide exceptional patient care! Join Amber Specialty Pharmacy, where independent thinking and individualized care are the cornerstones of our dynamic approach in the specialty pharmacy and infusion services industry. As a wholly owned subsidiary of Hy-Vee, Inc., we stand at the forefront of healthcare innovation, headquartered in Omaha and serving patients nationwide. Our commitment to exceptional patient care is unparalleled. We specialize in managing rare and chronic conditions, in categories like organ transplant, oncology, and more. With unwavering dedication, we provide comprehensive clinical support and patient management, ensuring each individual's unique needs are met. What sets us apart is our commitment to core family values. At Amber Specialty Pharmacy, we uphold a tradition of respect and dignity for both patients and employees alike. Our passionate team delivers specialized care with honesty and compassion, making a positive impact on the lives we touch. If you're seeking a fulfilling career that aligns with your values and allows you to make a meaningful difference in the lives of patients, join us at Amber Specialty Pharmacy. Together, we'll continue our legacy of exceptional care and innovation.