Operations Director

Role Summary: The Operations Director is responsible for leading a team to exceed guest expectations.

Duties & Responsibilities:

· Lead a team of team leaders during the entirety of a shift

· Ensure their team works at a pace to maintain restaurant's established speed of service guidelines

· Ensure security protocols are followed

· Hold team members accountable to adhering to policies and procedures

· Ensure their team maintains overall facility cleanliness

· Address guest issues or restaurant problems that may arise

· Maintain a positive working relationship and treats all employees with respect

· Adhere to all Company policies and procedures

· Ensure proper stewardship of the facility, equipment, cleaning supplies, and tools

· Train Team Members and provides individual feedback

· Implement new rollouts and initiatives

- Use business metrics including, but not limited to, food cost, labor, and guest satisfaction to identify opportunity and implement systems for improvement

Qualifications & Skills:

· Previous leadership experience preferred

· Customer-friendly demeanor and willingness to serve

· Able to stand for prolonged periods (entire shift), walk, bend, kneel, squat, and lift heavy objects as needed

· Able to maintain positive energy throughout shift with an outgoing, friendly, and patient attitude

· Able to excel in a fast-paced, team environment with a sense of urgency

· Able to think ahead and anticipate problems

· Available to work a flexible schedule and arrive to work at the scheduled time

· Demonstrates unquestionable integrity

· Can self-start, take initiative, and be flexible

· Can think strategically and be creative

Advantages of Position:

· Competitive Wages & Benefits

· Flexible Schedules

· Closed Sundays

· Advancement Opportunities

· Fun, Energetic Work Environment

· Food Discounts

· Paid Time Off (after service period)

· Scholarship Opportunities

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment.