Computer Systems Analyst

Computer Systems Analyst

St. Camillus is actively recruiting for a full time, on site, Computer Systems Analyst.

The Computer Systems Analyst position helps support the facility by providing day-to-day technical support to its users. Support is provided via phone, email, as well as face-to-face meetings with employees, contractors, and residents. This position reports directly to the Chief Information Officer (CIO), and specific duties are defined on a regular basis. The position primarily consists of assisting users with the use and troubleshooting of computer hardware and software, including Windows desktop PCs, printers, laptops, and mobile devices. Software experience should include an in-depth understanding of modern Windows systems, knowledge of Microsoft Office, as well as aptitude for resolving web browser issues. Additionally, the position assists in the critical role of coordinating with other departments in the creation and distribution of user accounts for a wide variety of systems.

Additional responsibilities include:

• Communicating with CIO issues, concerns, and problems, as well as progress, routine issues, and upcoming projects.
• Providing helpdesk support, assisting with incoming calls and communications to the helpdesk.
• Troubleshooting problems or issues via phone, email, as well as one-on-one, providing strong communication skills.
• Peripheral support: hardware, software, including various in-house software applications.
• Daily Microsoft Windows/Office support, maintaining knowledge on current software applications utilized in the facility.
• Connecting/disconnecting of resident cable TV hook-ups, rescanning/reprogramming of TVs.
• Sending, receiving, and managing department user agreements.
• Creating, maintaining, and distributing assigned system user login accounts, profiles, and passwords.
• Providing technical support for IT-managed systems.
• Assisting with providing end-user telephone support for the on-premises phone system.
• Must be available on-call and be available by cell phone.
• Attending some meetings in the CIO's absence.
• Understanding and implementing HIPAA regulation requirements.
• All other duties as assigned by supervisor.

Qualifications: Must possess, at a minimum, a high school diploma or GED and two years of relevant work experience. Must also possess knowledge of recent Microsoft Windows operating systems, x86/x64-based hardware, and other technology, including printers, phones, and fax machines. Strong verbal, written, and computer skills required.

Monday - Friday - 8:00 AM - 4:30 PM