Executive Housekeeper

Job Description

Job Description

Are you passionate about creating flawless guest experiences through exceptional cleanliness and attention to detail? Do you enjoy leading a team and making the hotel shine? The Courtyard by Marriott at NMSU is looking for an Executive Housekeeping Manager to oversee and inspire our housekeeping team!

You’ll enjoy competitive benefits , including:

• Health, dental, and vision insurance

• 401(k) with company match

• Paid time-off and sick leave

• Hotel discounts at Marriott properties worldwide

Join us and be part of a dynamic team bringing exceptional service and spotless accommodations to every guest.

As the Executive Housekeeping Manager , you’ll lead the housekeeping team to ensure every guest experience a pristine, welcoming, and relaxing stay . You’ll oversee the cleanliness of guest rooms, public areas, and back-of-house spaces while managing operations, staff development, and quality control.

If you have an eye for detail, a passion for creating memorable guest experiences, and love developing a high-performing team , this role is for you!

• Guest Experience & Cleanliness Standards:

  • Ensure all guest rooms, public areas, and back-of-house spaces meet Marriott's high cleanliness standards .

  • Physically inspect rooms before guest check-ins, ensuring they are spotless and guest-ready.

  • Oversee the cleaning, laundering, and chemical usage protocols to guarantee safe and effective operations.

• Leadership & Team Development:

  • Hire, train, and develop a skilled housekeeping team, fostering a positive and motivated work environment .

  • Conduct regular performance reviews, recognizing outstanding work and addressing areas for improvement.

  • Promote teamwork and collaboration by clearly communicating expectations and leading by example.

• Operational Excellence:

  • Manage inventory, purchasing, and cost control for linens, cleaning supplies, and equipment.

  • Oversee the Lost and Found system, ensuring items are properly logged and stored.

  • Maintain and track housekeeping schedules to optimize productivity and guest satisfaction.

• Safety & Compliance:

  • Ensure all safety procedures and cleanliness protocols are strictly followed.

  • Build team awareness of safety guidelines and enforce compliance.

  • Monitor and address any potential safety hazards promptly.

• Collaboration & Communication:

  • Work closely with the Front Office Manager and other department leaders to deliver a seamless guest experience.

  • Provide daily discrepancy reports and coordinate with the General Manager on quality standards.

  • Respond to guest requests promptly, going the extra mile to exceed expectations.

• Minimum of 2 years of housekeeping management experience preferred (hotel experience strongly preferred).

• Proven leadership skills with the ability to motivate, train, and develop a team.

• Excellent organizational and time-management skills.

• Strong attention to detail and a passion for maintaining exceptional cleanliness standards.

• Effective communication skills with a guest-first attitude.

• Must pass a criminal records background check .

• Ability to stand and walk for extended periods.

• Frequent bending, stooping, and reaching .

• Ability to lift and carry up to 50 pounds from ground to above head level.

• Comfortable with continuous movement throughout the shift.

At the Courtyard by Marriott at NMSU, you’ll be part of a hotel that offers a stylish, eco-conscious, and welcoming environment for guests. You’ll have the opportunity to lead and develop a team , drive guest satisfaction, and take pride in maintaining the hotel’s condition.

If you’re ready to make an impact and thrive in a fast-paced, guest-focused environment, apply today and become a key leader in our hospitality family!