Liaison Transitions Of Care Coordinator- AMC-MVHS

Liaison Transition of Care Coordinator General Summary / Responsibilities The Liaison Transition of Care Coordinator is responsible for coordinating and scheduling follow‑up appointments with the PCP or health care provider for patients discharged from a hospital. The coordinator discusses appointment options with the patient and/or caregivers to ensure the patient is scheduled for a hospital follow‑up appointment within seven days of discharge. The visit is scheduled in Epic and placed on the patient’s AVS. The coordinator helps arrange for home care including durable medical equipment, as well as discharge medications as needed. The coordinator communicates new programs and home care services to hospitals, physicians, staff, and patients. The coordinator obtains necessary signatures from patients on home care choice and sales/delivery durable medical equipment tickets and communicates pertinent safety aspects of equipment to the patient upon delivery. The coordinator also provides administrative support to the Liaison department as needed. Dimensions Ensure hospital follow‑up appointments are scheduled within 7 days for assigned discharged patients. Ensure services are arranged for patients requiring home care services and durable medical equipment. Execute strategies identified as priorities by the organization. Actively educate hospital and physician staff in programs and services. Regularly problem‑solve and communicate opportunities for service enhancement to manager. Provide support to the Liaison department and Care Management department as needed. Support non‑clinical Liaison department items. Qualifications Education Minimum Level of Education Required: High School completion / GED Licensure / Certification / Registration N/A Experience Minimum Level of Experience Required: 1–3 years of job‑related experience. Preferred experience: One year experience in clinical/medical setting; home health experience preferred. Other experience requirements: Previous customer service experience. Knowledge / Skills Self‑directed Results oriented Dresses and presents self professionally Stays current on professional and competitive developments in the home care arena Strong oral and written communication skills required Highly motivated individual with strong speaking, writing, and documentation skills Excellent communication skills and customer service Willing and able to actively engage physicians and staff to inquire about patients appropriate for programs and services Tenacity and motivation to recognize and solve problems Strong problem‑solving skills required Strong organizational skills and time management Positive and enthusiastic communicator with physicians/hospital staff and patients Ability to work in uncomfortable and confrontational situations Actively assists in building relationships with physicians and hospital staff Capable of bending, stooping, lifting and carrying up to ten lbs. Endures repetitive walking throughout the hospital facility Working knowledge of medical terminology preferred Previous home health experience preferred The above duties and responsibilities may be essential job functions subject to reasonable accommodations. All job requirements listed include the minimum knowledge, skills, and/or ability deemed necessary to perform the job proficiently. This job description is not to be constructed as an exhausted statement of duties, responsibilities, and requirements. Employees may be required to perform any other job‑related instructions as requested by their supervisor, subject to reasonable accommodations. #J-18808-Ljbffr System Support