Business Analyst

Contract Based Business Analyst

Role: Business Analyst

Location: San Jose, California

Client: County of Santa Clara

Skills Needed:

• Web services
• Test Plans
• Protocols
• Documenting
• Cases
• JavaScript Development
• Accela Civic Platform
• Accela EMSE scripting
• Accela Construct API
• Accela Civic Platform integration
• Business analysis principles
• Gathering and clarifying software requirements
• Reliable and punctual with a commitment to excellence
• Testing environments
• End-user feedback
• Provide updates on issue fixes

Job Description

Required Skills & Abilities:

• Technical Skills:
• JavaScript Development
• Accela Civic Platform & Citizen Access Administration and Configuration
• Accela EMSE scripting
• Accela Construct API and web services
• Accela Civic Platform integration with third-party applications
• Functional Requirements:
• Apply business analysis principles and practices
• Proficient at gathering, documenting, and clarifying software requirements
• Ability to work independently with minimal supervision, delivering high-quality software on time and within budget
• Strong verbal and written communication skills for effective collaboration
• Positive attitude and customer-centric approach
• Reliable and punctual with a commitment to excellence
• Open to constructive feedback and a willingness to learn and improve

Desired Qualifications:

• Collaborate effectively with multiple departments and follow documentation instructions
• Coordinate and participate in application upgrades and changes
• Document functions and changes to new or modified functionality
• Implement approved system enhancements, releases, and optimizations
• Participate in research to determine existing solutions within the organization
• Support end-user training by providing information and assistance to Instructional Designers
• Contribute to the development of formal business cases for proposed solutions
• Coordinate technical changes, verify testing results, and ensure compliance with technical and business standards
• Provide updates on issue fixes and planned updates and upgrades
• Troubleshoot application issues and system errors, escalating when necessary
• Collaborate with the business to develop detailed user acceptance test cases and flows, including test plans, cases, protocols, and testing environments
• Attend meetings to review end-user feedback, workflow problems, system capabilities, and potential system enhancements