RENTAL COORDINATOR

Rental Coordinator Location: Richmond, Virginia Shift: 1st Starting Compensation Range: $26.32 - $33.09 per hour The Rental Coordinator is responsible for coordinating and processing rental agreements for customer rentals of Caterpillar and allied equipment, and performing tasks in support of the Rental team. The role is critical to day‑to‑day execution of the rental business in order to reach acceptable sales and profit levels. Requirements Self‑starter able to work in a fast‑paced environment with limited supervision Exceptional customer satisfaction skills and ability to build solid relationships Excellent written, verbal and telephone communication skills Technical aptitude Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedures manuals Understand and practice effective sales techniques Ability to calculate figures and amounts such as discounts and interest Computer skills, including Microsoft products and other applications; able to learn Caterpillar's "Dealer Business System" (DBS) and related rental software programs Ability to work additional hours to meet customer and business demands Ability to multitask, good organizational skills and to prioritize tasks with competing demands Ability to work in a high volume, fast‑paced environment Promote a positive customer experience Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way Seeking Candidates With High school diploma or equivalent (required) Experience in the equipment rental industry and knowledge of equipment applications (preferred) Demonstrated results in a customer service role Physical Requirements Required to sit and talk or hear Frequently required to stand, walk, use hands to finger, handle, or feel and reach with hands and arms Occasionally lift and/or move up to 10 pounds Specific vision abilities required: close vision, distance vision and ability to adjust focus Compensation and Benefits Health, dental and vision insurance Paid time off 401(k), $0.75 to $1.25 match up to 6% Life and disability insurance In-house training instructors/programs Tuition reimbursement Employee referral bonus program Tool allowances and tool loans Discounts on cellular phone service, computers, and vehicles Opportunities for overtime Shift differential (if applicable) Actual base pay may vary based on experience, skills, qualifications, education, geographic location, and other relevant business considerations. In addition to base pay, the compensation package may include participation in performance‑based incentive programs (e.g., discretionary or non‑discretionary plans), as well as overtime eligibility depending on the role. Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals - including minorities, females, veterans and individuals with disabilities, or any other characteristic protected by law - are encouraged to apply. Carter Machinery is a drug‑free workplace. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr