Collections Supervisor

Who we are? As the world's largest organization of board-certified pathologists and leading provider of laboratory accreditation and proficiency testing programs, the College of American Pathologists (CAP) serves patients, pathologists, and the public by fostering and advocating excellence in the practice of pathology and laboratory medicine worldwide.

Our Culture

• CAP employees make a meaningful difference by partnering with colleagues customers and members on challenging and rewarding work

• CAP provides its employees with an energetic and collaborative work environment and encourage opportunities to further develop their skills—offering reimbursement for educational programs and participation in events that enhance your skills

• We offer a generous compensation and benefits package, 401K, and more -- visit Careers at the CAP ( for more details

Collections Supervisor

Position Summary

The Collections Supervisor is responsible for leading the organization's collections and accounts receivable recovery efforts while fostering exceptional customer relationships and supporting organizational cash flow objectives. This position supervises collections staff, oversees dispute resolution activities, develops collection strategies, and monitors performance metrics to ensure timely collection of outstanding receivables.

The Collections Supervisor partners closely with Finance, Sales, Customer Service, and operational teams to resolve customer issues, improve processes, reduce aged receivables, and support the overall financial health of the organization. The role combines hands-on collections management with leadership, analytics, and continuous improvement responsibilities.

Primary duties and responsibilities:

Leadership & Staff Development

• Supervise, coach, and develop collections personnel through regular performance management, training, and mentoring activities

• Establish individual and team performance goals aligned with departmental objectives

• Participate in recruitment, onboarding, and workforce planning activities

Collections Management

• Direct daily collection activities to maximize cash collections and reduce aged receivables

• Manage escalated domestic and international customer accounts

• Review delinquent accounts and determine appropriate collection strategies

• Negotiate payment arrangements and monitor compliance with agreed-upon terms

• Support collection efforts for high-risk and high-exposure accounts

• Monitor and maintain customer credit limits and holds

• Responsible for monitoring and meeting the requirements of customer bankruptcy filings

• Oversee investigation and resolution of customer disputes, claims, short payments, deductions, and billing discrepancies

Cross-Functional Partnership

• Serve as a subject matter expert regarding collections policies and customer account management

• Assist with ERP system enhancements, testing, and process documentation initiatives

Education

Bachelor's degree in Accounting, Finance, Business Administration, or related field

Experience

• 5+ years of credit/collections experience

• Minimum 3 years of supervisory or people leadership experience

• Experience managing complex customer portfolios and dispute resolution processes

• Experience with ERP systems, preferably Microsoft Dynamics 365.

• Experience working with domestic and international customers preferred

• Strong knowledge of accounts receivable and collections best practices

• Excellent leadership, coaching, and employee development skills

• Strong analytical and problem-solving abilities

• Advanced Excel and reporting capabilities

• Exceptional communication and negotiation skills

Salary: $67,000 - $84,000

Candidates must reside within 75-miles of Northfield, IL and meet in office requirements.

Equal Opportunity Employer The CAP is an equal opportunity/affirmative action employer, providing equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, creed, color, religion, sex, gender identity and/or expression, national origin, age, ancestry, disability or genetic information, military status, sexual orientation, marital status, citizenship status, order of protection status, homelessness, or any other characteristic protected by federal law and the applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Applicants have rights under Federal Employment Laws: Family and Medical Leave Act Equal Employment Opportunity Employee Polygraph Protection Act