Field Service Zone Manager

Zone Service Manager Region

Eaton's Critical Power Solutions (CPS) Division is currently seeking a Zone Service Manager Region to join our team. This is a remote-based position, with a preference for Midwest or Southeast locations.

Reporting directly to the Service Operations Director, the Zone Service Manager is responsible for directing and coordinating the activities of the CPS Service regional operations toward achieving sales, profit and growth goals, while continually improving quality and customer service levels within the CPS service teams. The Zone Service Manager's goal is to increase the net present value of Eaton's relationship with assigned territory customers by driving near-term revenue and positioning Eaton for larger wins in the future. The Zone Service Manager is also responsible for leading & developing a team of direct reports to drive top performance and world class customer support.

Essential Functions:

• Assure the safety of employees who work in low, medium, and high voltage work environments, including the development & deployment of safety programs, maintaining compliance with safety policies, and facilitating the availability of safety equipment resources.
• Act as sales and marketing agent in conjunction with sales and operations management to ensure top line sales and bottom-line profit objectives are met.
• Provide strategic direction to identify and develop prospective new customers.
• Develop forwarding looking profit plan and monthly forecasts with accuracy so that the operation meets these numbers on a daily, monthly, and yearly basis.
• Responsible for budgeting and procurement of capital equipment for the region, execution of sales quotes, cost control, leveraging subcontractors, inventory management and managing receivables.
• Assure effective and skilled staff through recruiting, assessment of talent, training & development, goal setting and communication.
• Provide leadership and direction to ensure professional growth for employees and retention within the region.
• Effectively manage leadership team of diverse and dispersed field-based workforce throughout assigned region.
• Develop and deploy product/process improvement initiatives and sharing of best practices throughout and across the regions.

Required Qualifications:

• Minimum of five years leading a service or engineering unit or 7 years of people leadership experience
• Legally authorized to work in the US without company sponsorship

Preferred Qualifications:

• Knowledge of uninterruptable power systems and control products, as well as field service practices and procedures and quality programs.
• Demonstrated ability to develop and maintain customer relationships and resolve complaints.
• Demonstrated ability to lead people and manage a large fiscal entity.

Eaton Leadership Attributes:

• Effectively drives and manages change, challenges the status quo and champions new and innovative ideas.
• Demonstrates professional presence, communicates articulately and confidently.
• Effectively leverages functional and cross-functional resources to solve problems, improve processes and meet objectives.
• Demonstrated written, verbal, and interpersonal communications skills.
• Demonstrated success in effectively and confidently providing "leadership" to employees in a constantly changing environment.

Education:

• An undergraduate degree is required. A Master's degree is preferred.

Compensation:

Eaton recognizes this role as a critical position within the corporation and will create a compelling package consisting of a base salary, employee incentive compensation and complete benefits.

Location:

This is a remote-based position, with a preference for Midwest or Southeast locations.

At Eaton, we strive to provide compensation and benefits that attract, engage, and retain the best talent. This includes competitive pay and a variety of benefit programs for eligible employees. The expected annual salary range for this role is $165000 - $242000 a year. This role is also eligible for a variable incentive program. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at View phone number on click.appcast.io to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work.