Customer Care Red Alert Supervisor

Rooms To Go

Customer Care Red Alert Supervisor
Qualifications:
At least 2 years of relevant experience in the call center, order control, DC operations or at a showroom.
Description:
Responsible for providing leadership and direction to the Red Alert team.
The Red Alert(RA) department is responsible for ensuring that customers getting a redelivery or exchange get the correct and damage free product delivered to them.
The RA Supervisor will ensure that all exchanges get checked and verified for the customer.
They are also required to work closely with returns and Quality Assurance to help identify things that can help the process from vendors as well as handling issues that might come up.
As well as any other task as required by Management.
Must be familiar with Excel for stats and bonus reports including tracking workflow for red alerts.
Excellent written and verbal communications are a must in this position as you will work across all areas of operation including quality assurance, customer care, delivery companies and distribution.
Must be flexible which requires better than average attendance.
Will be required to hire staff as needed, manage agents time, provide feedback, knowledge and appreciation to agents in real time.
The supervisor will also perform reviews and disciplinary actions when necessary and maintain a pleasant and professional attitude at all time.
Reports To: Rob Steele
Salary: To be determined based on experience.
About Rooms To Go
Founded in 1991, Rooms To Go set out to change the way people shop for furniture. More than 30 years later and now America's #1 independent furniture retailer, that mission remains the same: make it easy to create a beautiful home by offering stylish, designer-curated rooms of furniture at an exceptional value through a simplified and customer-friendly shopping experience. Rooms To Go operates more than 250 stores across ten states, supported by eight state-of-the-art distribution centers and a growing e-commerce business. With the nation's largest furniture inventory and industry-leading delivery speed, financing options, and product availability, we continue to set the pace for innovation and value.
Driving this success is a team that thrives in a growth-oriented culture. We offer a collaborative, supportive work environment with opportunities to learn, grow, and build a career with a stable and industry-leading company.
Whether you're looking to launch your career or take the next step, it's a great time to join our team-there's always room for you to grow with us!
Rooms To Go Benefits:
Medical, dental, and vision insurance
401(k) with company match
Associate discounts including furniture
Company paid life and disability insurance
Paid time off
Employee Assistance Program
Wellness Programs
And more!
Rooms To Go is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.
Applicants must be authorized to work in the U.S.

Apply

Vacancy posted 3 hours ago

Similar jobs that could be interesting for youBased on the Customer Care Red Alert Supervisor in Madison, TN vacancy

Housekeeping Supervisor
...SUMMARY The Housekeeping Supervisor is responsible for inspecting the guestrooms and... ...rooms. PERFORMANCE STANDARDS CUSTOMER SERVICE: Deliver the best service, quality... ...lost and found SAFETY AND SECURITY: Be alert to hazards and responsible in carrying...
Suggested
Immediate start
Shift work
Margaritaville Hotel Nashville
Nashville, TN
10 hours ago
Store Supervisor
...continues to be a successful, family-owned business, serving customers at our 425+ retail locations across the United States. We're the... ...of the communities we serve and we\'re looking for a Store Supervisor to join our team! This is a full time, benefits eligible role...
Suggested
Full time
Temporary work
Work experience placement
Casual work
Local area
Flexible hours
The Honey Baked Ham Company, LLC
Goodlettsville, TN
17 hours ago
Production Supervisor - 2nd Shift
...is synonymous with excellence in quality, dependability, and customer service. U.S. Tsubaki Automotive, LLC is an international tier... ...drive systems to the automotive industry. The Production Supervisor directs and coordinates non-union personnel within the various...
Suggested
Contract work
Temporary work
Part time
Flexible hours
Shift work
Night shift
Day shift
Afternoon shift
US Tsubaki Automotive, LLC
Madison, TN
4 days ago
RN Supervisor | Overnight Leadership Role
...RN Supervisor - Leads the Night - Change Lives Location: Montgomery County Jail – Clarksville, TN Position: Registered Nurse... ...leadership, support your team, and help ensure quality patient care in a secure correctional healthcare environment where your expertise...
Suggested
Full time
Monday to Friday
Night shift
SOUTHERN HEALTH PARTNERS INC
Madison, TN
10 days ago
Order Management Supervisor
...We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and...
Suggested
Local area
Relocation
Visa sponsorship
Work visa
Expeditors International
Nashville, TN
2 days ago
Dispatch Supervisor
...Overview The Dispatch Supervisor is responsible for fulfilling the operational needs of the Director of Administration and employees.... ...Minimum Qualifications: High School Diploma or GED Excellent customer service skills Computer skills: Microsoft Office, Excel, Word...
Contract work
Work at office
Priority Ondemand
Old Hickory, TN
1 day ago
Supervisor
$26 per hour
...Supervisor SKIMS is a solutions-oriented brand creating the next generation of underwear,... ...re a role model for delivering excellent customer experiences and help create a high performing... ...building something special, and we take care of our people along the way. Competitive...
Full time
Shift work
Afternoon shift
Alliance Consumer Growth (ACG)
Nashville, TN
17 hours ago
FOH Hourly Supervisor
...FOH Hourly Supervisor Job Category: FOH Part-Time Draft Kings Sports & Social 128 2nd Ave. North Nashville, TN 37201, USA Description... ...actions in accordance with company rules and policies. Alert management of potentially serious issues. Ensure all staff...
Hourly pay
Part time
Local area
Night shift
Weekend work
Sports & Social
Nashville, TN
17 hours ago
Production Supervisor
...distinct scale and comprehensive portfolio of products will bring customers more materials and choices. With a combined legacy of... ...and communicate those changes with operators, team leaders and supervisors Generate and maintain operating procedures, work instructions...
Seasonal work
Work at office
Local area
Shift work
Rotating shift
Magnera Corporation
Old Hickory, TN
17 hours ago
Housekeeping Manager
$60k - $73k
...Understands the brand's service culture. - Provides excellent customer service by being readily available/approachable for all guests... ...hiring decisions. - Receives hiring recommendations from team supervisors. - Verifies that orientations for new team members are thorough...
Hourly pay
Full time
Local area
Remote work
Marriott
Nashville, TN
4 days ago
FACILITIES MAINTENANCE COORDINATOR
...Decline/approve/escalate quotes in accordance with current facility care standard, dispatch guidelines and approval matrices. Request... ...of varying priorities and produce timely and accurate data Customer driven with a strong commitment to customer service Self-...
Permanent employment
Temporary work
Work experience placement
Work at office
Dollar General
Goodlettsville, TN
17 hours ago
Director of Housekeeping
$75k
...respect Demonstrate continuous ability to maintain and/or improve customer and guest satisfaction Lead and manage team member... ...HHS HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer...
Relocation
Flexible hours
Shift work
Night shift
HHS
Nashville, TN
3 days ago
CUI-TECHNICIAN OPS SUPERVISOR
...Technical Operations Supervisor Lead Operations. Drive Growth. Deliver Excellence. Are you a strategic operations leader who thrives on balancing customer relationships, field execution, and business performance? Do you enjoy building processes, leading teams, and...
JHB-CUI
Nashville, TN
1 day ago
RN Nursing Supervisor - Weekend Shifts
...Weekend RN Supervisor OFFERING DAILY PAY!! The Creekside Center for Rehabilitation and Healing is looking for a talented and hard... ...utilizes nursing practice and management skills and ensures resident care is administered in accordance with the company's policies and...
Daily paid
Shift work
Weekend work
CareRite Centers
Madison, TN
3 days ago
Supervisor I
$16 - $24.75 per hour
...Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. The Supervisor supports store leadership by creating a customer-first, high-energy sales environment with exceptional floor supervision. This role drives store productivity...
Minimum wage
Full time
Seasonal work
Flexible hours
Shift work
Night shift
kate spade new york
Nashville, TN
17 hours ago
Audit Manager - Healthcare
...on a foundation of inclusivity, collaboration, and collective growth. We work daily to provide exceptional service to our people, customers, and our communities. Audit and assurance services are provided by Elliott Davis, LLC (doing business in NC and D.C. as Elliott Davis...
Contract work
Work at office
Flexible hours
Elliott Davis
Nashville, TN
2 days ago
Maintenance Supervisor (Multi-Site) - Swiss View & Swiss Ridge
...and professionally. We are currently seeking a Maintenance Supervisor to join our team at Swiss View & Swiss Ridge , two apartment... ...optional Health Savings Accounts, as well as Medical and Dependent Care Flexible Spending Accounts. We offer Voluntary Benefits (...
Full time
Temporary work
Local area
Flexible hours
Dominium Management Services, LLC
Goodlettsville, TN
3 days ago
Public Audit Manager or Audit Supervisor
...Public Audit Manager or Audit Supervisor Who: An experienced auditor with 5+ years in public accounting who has led engagements for at least one year. What: Manage and run audits, prepare financials, and ideally review financial statements. When: Position...
Work at office
Flexible hours
NorthPoint Search Group Inc
Nashville, TN
17 hours ago
Audit Manager
$105k - $145k
Job Description Gpac has partnered with top CPA firms across the United States and Canada that are looking for top talent to add to their team on a permanent-full-time basis! We are seeking Audit Managers with a path to Partnership to assist in a variety...
Permanent employment
Full time
Work at office
Remote work
Work from home
Flexible hours
gpac
Goodlettsville, TN
2 days ago
Security Supervisor
...across Tennessee, Mississippi, and Kentucky. The Contract Security Supervisor (CSS) serves as a working supervisor responsible for overseeing... ...Requirements Ability to stand, walk, patrol, and remain alert for extended periods. Ability to climb stairs, navigate uneven...
Contract work
For contractors
Shift work
Akima
Nashville, TN
17 hours ago
Senior Audit Associate
$74.9k - $98.99k
..., flexibility in how and where you get your work done and meaningful relationships with clients, teammates and leadership who truly care about you and your development. You will enjoy this role if: You are looking for an opportunity to build your career and...
Local area
Worldwide
Baker Tilly
Nashville, TN
4 days ago
Collections Coordinator
$18 - $28 per hour
...notices, and follow-up emails using approved templates. Review customer payments for basic discrepancies and coordinate with Billing/... ...different cultures Benefits Information: Cherry Bekaert cares about our people. We offer competitive compensation packages based...
Hourly pay
Full time
Work experience placement
Work at office
Local area
2 days per week
3 days per week
Cherry Bekaert
Nashville, TN
9 hours ago
Transaction Coordinator
$74.12k - $118.61k
...When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are... ...about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better...
Full time
Part time
Flexible hours
Caterpillar Inc.
Nashville, TN
9 hours ago
Front End Team Leader
...be supportive and work together. Be caring - How do I treat others with courtesy, dignity... ...selling merchandise and ensuring a good customer experience. Responsibilities include... ...periods and work in a constant state of alertness and safe manner. Ollie's is an...
Immediate start
Weekend work
Afternoon shift
Ollie's Bargain Outlet, Inc.
Madison, TN
17 hours ago
Maintenance Supervisor
...Airport Facility Maintenance Supervisor The Airport Facility Maintenance Supervisor at ABM is responsible for leading, coordinating... ...ensure airport facilities are maintained in a safe, efficient, and customer-focused manner. This role oversees daily maintenance...
Flexible hours
Night shift
ABM Industries
Nashville, TN
1 day ago
Commercial Plumbing Superintendent
$35 - $50 per hour
...to deliver exceptional work, quality products, and outstanding customer service to meet the specific needs of our clients in the HVAC and... ...the best results for our clients. Each team member pays careful attention to every detail involved in our projects. Our team is...
Hourly pay
Temporary work
For contractors
For subcontractor
Local area
Ascension Property Services
Nashville, TN
2 days ago
Outlet Supervisor
...written communication skills.Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you...
Temporary work
Shift work
Sheraton Music City
Nashville, TN
1 day ago
Culinary Supervisor
Job Responsibilities Supervise and lead kitchen staff, including cooks, prep chefs, and dishwashers. Ensure the kitchen operates smoothly, meeting food safety and quality standards. Oversee food preparation, including recipe adherence and portion control. Monitor inventory...
PVH (Tommy Hilfiger/Calvin Klein)
Nashville, TN
2 days ago
Overnight Supervisor
Position Summary: We are looking for a reliable and experienced Supervisor to lead our team. In this role, you will make sure all tasks are done well, on time, and meet our quality standards. You should be organized, able to manage people, and comfor
Night shift
ABM Industries
Nashville, TN
1 day ago
Dietary Supervisor
...Dietary Supervisor Job Description Job Summary The Dietary Supervisor evaluates dietary staff on at least an annual basis, inspects the kitchen daily to maintain required levels of cleanliness, and checks all refrigeration units weekly for storage of food items. The Dietary...
Bethanycenterrehab
Nashville, TN
1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Care Red Alert Supervisor. Be the first to apply!