Housekeeping Supervisor

SUMMARY

The Housekeeping Supervisor is responsible for inspecting the guestrooms and public areas to ensure that they meet standards of cleanliness, communicating needs or errors to Housekeeping staff. Inspect guestrooms for maintenance repairs. Follow through on guest complaints and requests regarding room services and ensure the appropriate follow-up with guests. Communicate with shift housekeepers of rooms to be cleaned and special requests. Complete all other duties assigned by department head.

QUALIFICATIONS

• Ability to communicate effectively with the public and other employees. 
• Two years prior housekeeping supervisory experience. 
• Read, write and speak English fluently. 
• The ability to communicate in Spanish is helpful
• Experience in scheduling needs/payroll processing. 
• Experience in efficient and timely cleaning of rooms. 

PERFORMANCE STANDARDS

 CUSTOMER SERVICE: Deliver the best service, quality and value to every customer, every time. Maintain customer satisfaction as the driving philosophy of the Housekeeping department. Personally demonstrate a commitment to customer service by responding promptly to guest needs. Commit to satisfying every guest. Ensure Housekeeping staff, including all new hires, are trained to meet standards. Empower Housekeeping staff to deliver customer service by encouraging and rewarding responsive guest assistance.

WORK HABITS: Meet the hotel standards for work procedures, dress, grooming, attendance, and punctuality; report to work and return from breaks on time; give advance notice when absence is anticipated; require typical amount of supervision; accept work assignments without complaints.

PEOPLE: Supervised people according to Margaritaville’s values. Help manage human resources functions including recruiting, selection, orientation, training, performance reviews, pay and recognition programs to maintain a skilled and motivated workforce. Maintain a positive, cooperative work environment between staff and management. Emphasize training and development as a way of doing business in order to empower employees to successfully perform their jobs. Resolve employee grievances fairly and timely. Ensure employees fully understand performance standards, review process, and reward successes.

QUALITY: Maintain physical product standards by routinely inspecting rooms, public areas and laundry facilities to ensure proper working condition and departmental supplies are stocked at proper levels. Submit work orders to the maintenance department on a timely basis and follow up to ensure completion. Justify requests for capital projects using ROI. Manage security procedures such as key control and lost and found

SAFETY AND SECURITY: Be alert to hazards and responsible in carrying out hotel’s safety, security, and emergency procedures; suggest ways to improve safety conditions that reduce or prevent accidents and injuries; participate on safety committee or other special projects for safety; actively seek and report potential security risks or hazardous conditions.

INSPECTION: Meet hotel’s standards; teach others to follow proper cleaning procedures but improvement needed for some; keep suite status reports current and report maintenance problems in a timely manner.

ESSENTIAL FUNCTIONS

• Communicate with alternate shift housekeepers of rooms to be cleaned and special requests. 
• Inspects guestrooms and public areas to ensure that they meet standards of cleanliness. 
• Maintain work area neat and organized. 
• Report all unsafe conditions immediately. 
• Report room status to Front Desk. 
• Communicate needs or errors to Housekeeping staff. 
• Follow through on guest complaints and requests regarding room services and ensure the appropriate follow-up with guests. 
• Inspect guestrooms for maintenance repairs. 
• Attend all mandatory meetings. 
• Assist in training new employees. 
• Check housekeeping carts for proper supplies. 
• Complete all other duties as assigned by supervisor to include cross training. 
• Follow-up on special needs or tasks in the department. 
• Helps Housekeeping team members when needed. 
• Assist in setting up a VIP room.