Collections Specialist

Job Description

Job Description

We are looking for a Collections Specialist to join a machinery manufacturing organization in Hatfield, Pennsylvania. This fully onsite opportunity is a Long-term Contract position suited for someone who is detail oriented and has strong accounts receivable, collections, and credit analysis experience. The person in this role will support timely payment activity, strengthen cash flow, and work closely with internal partners to resolve account issues efficiently.

Responsibilities:

• Manage business and customer account collections by following up on outstanding balances and driving timely payment resolution.

• Review aging reports and prioritize delinquent accounts to reduce past-due receivables and minimize credit risk.

• Communicate with customers by phone and email to address payment delays, clarify account details, and negotiate appropriate next steps.

• Investigate billing concerns and coordinate with internal teams to resolve disputes that may impact payment timelines.

• Perform credit-related analysis to help assess account status and support informed collection strategies.

• Maintain accurate records of collection activity, customer commitments, and account updates within company systems and spreadsheets.

• Use Excel and internal software tools to track receivables, monitor trends, and prepare status updates for management.

• Partner with finance and cross-functional stakeholders to improve collection results and support overall accounts receivable performance.

• At least 3 years of experience in collections, accounts receivable, or a closely related finance function.
• Background handling commercial collections, with the ability to manage consumer collections when needed.
• Working knowledge of credit analysis and collection procedures in a business environment.
• Experience researching account issues and resolving billing-related payment obstacles.
• Proficiency with Microsoft Excel and the ability to work effectively in accounting or receivables systems.
• Strong written and verbal communication skills for customer outreach and internal coordination.
• Highly organized approach with the ability to manage multiple accounts and follow through on commitments.
• Availability to work fully onsite in Hatfield, Pennsylvania.