Technical Support Analyst

Technical Support Analyst (Contract through 9/30/2026) Locations: Lakewood & Aurora, CO (with occasional support for other sites) We’re hiring a Technical Support Analyst to deliver high-touch, in-person support, helping users stay productive and confident with their technology. What You’ll Do Triage and resolve Level II/III incidents & service requests Handle some Level I support as needed Troubleshoot hardware, software, Windows, network, and user access issues Confirm resolution with end users and update the ITSM ticketing system Partner with infrastructure, security, apps, database, and governance teams Follow and support IT security policies and procedures Create and update knowledge base articles Contribute to continual service improvement initiatives Support multiple tasks/projects in a fast-moving environment Be available for flex hours, on-call rotations, and occasional weekends What You Bring 6+ years of technical support experience Strong Windows & MS Office support Active Directory experience Experience in imaging/configuring new PCs + re-imaging devices and installing approved apps/access Familiarity with email spam filtering tools Ability to validatefull disk encryption Strong desk-side support and customer service skills Excellent communication + documentation habits Requirements Reliable vehicle + ability to transport IT equipment between offices Use your personal cell phone for work calls/texts Ability to pass background check + drug test ( excluding marijuana ) Benefits (W-2 Contractors) Visionaire Partners offers benefits that include a 401(k) plan with up to a 4% match , medical/dental/vision coverage, life insurance, disability coverage, FSA options, and more. #J-18808-Ljbffr