Product Manager, Card Benefits Loyalty Platform

Job Description

Build platform capabilities that power loyalty and benefits experiences at scale. You’ll partner across engineering, architecture, analytics, and risk teams to deliver reusable services with measurable impact.

As a Product Manager, Card Benefits (Vice President) in the Benefits Platform team , you will shape the vision, strategy, and the execution of the services, APIs, and data products that power loyalty experiences across Chase. You will own the end-to-end product roadmap for the key platform capabilities and lead cross-functional teams to deliver scalable, resilient, and reusable solutions that support customer-facing products. This role requires a strategic product leader who can translate complex business and technology needs into measurable outcomes, influence stakeholders across business and technology functions, and drive execution in a fast-paced, highly regulated environment. 

Job responsibilities

• Define and drive platform strategy and roadmap for reusable benefits and loyalty capabilities
• Lead discovery to identify platform opportunities, adoption barriers, and scalability needs
• Own and prioritize a complex backlog to support platform vision and business objectives
• Partner with engineering, architecture, and data teams on service design, API strategy, and modernization
• Deliver and continuously improve APIs, services, and data products to simplify integrations and accelerate delivery
• Use platform health metrics, operational KPIs, and adoption measures to guide prioritization and measure outcomes
• Champion solutions that improve reuse, data quality, resiliency, and developer experience for consuming teams
• Manage stakeholder alignment across multiple consuming teams and senior leaders through clear communication
• Balance technical sustainability, delivery trade-offs, and customer value to guide investment decisions
• Identify and mitigate operational, data, and technology risks in partnership with legal, compliance, risk, and controls teams

Required qualifications, capabilities, and skills

• 5 years of product management experience in platform, API, data, or backend products
• Experience in loyalty, rewards, benefits, digital banking, financial services, or a related industry
• Advanced knowledge of the product development lifecycle and technology-enabled product delivery
• Proven ability to lead end-to-end product work from discovery through delivery, measurement, and iteration
• Experience partnering closely with engineering, architecture, and data teams to deliver platform capabilities
• Demonstrated ability to write clear requirements and user stories and drive Agile execution across teams
• Experience defining roadmaps, prioritizing complex backlogs, and aligning stakeholders to strategic outcomes
• Strong analytical skills using platform metrics, operational KPIs, and adoption measures to evaluate results
• Strong written and verbal communication skills, including communicating technical concepts to senior stakeholders
• Experience operating in a regulated environment with legal, compliance, risk, controls, privacy, or information security partners
• Bachelor’s degree or equivalent practical experience

Preferred qualifications, capabilities, and skills

• Experience building platforms for rewards, offers, travel, payments, entitlements, or partner ecosystems
• Experience with service-oriented architecture, event-driven systems, or enterprise data products
• Experience building platform APIs and shared services used by multiple product teams
• Experience supporting personalization, targeting, decisioning, or customer engagement platforms
• Experience using telemetry, experimentation, and data-driven methods to improve platform adoption and outcomes
• Track record of delivering scalable platforms that increase reuse and reduce operational complexity
• Experience aligning multiple teams to shared platforms, APIs, and reusable technology components

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.