Underwriter CL - I - Worker Comp

Company Overview FOCUS provides cloud-based, core administration solutions (FOCUS Tech) and services (FOCUS Insurance Services) for P&C insurance companies and MGAs. Using decades of industry experience, FOCUS is taking the risk out of insurtech for small, mid-size, and growth-focused insurance organizations. When you join FOCUS, you immediately become one of our most valued components – and we’re committed to investing in you. That means you can look beyond the paycheck and excellent benefits to an environment that will help you grow and achieve your professional goals through development and advancement opportunities and the support of our outstanding leaders and teammates. Job Title: Underwriter I – Commercial Lines Reports To: Supervisor, Client Experience Location: Sunrise / Remote Position Summary: The Underwriter I – Commercial Lines plays a vital role in supporting the underwriting and servicing needs of our commercial insurance clients. This position is responsible for providing concierge-level service to insureds and agents by managing small to mid-sized commercial lines accounts. Core responsibilities include processing policy transactions with underwriting authority, managing endorsement requests, handling certificates of insurance, responding to service inquiries, and proactively identifying cross-sell opportunities. The role requires a high level of accuracy, efficiency, and professionalism in a fast-paced, customer-focused environment. Key Responsibilities: Underwrite and process commercial lines endorsements within assigned authority levels. Accurately issue certificates of insurance in accordance with client guidelines and state regulations. Review and respond to policy-related inquiries received via phone and email, ensuring timely and thorough resolution. Manage tasks and service requests indexed through the email and call systems, ensuring timely follow-up and closure. Support proactive policy renewals by reviewing account status and coverage adequacy prior to outreach. Answer inbound phone calls from agents, policyholders, and other stakeholders regarding billing, policy documents, and claims setup. Cross-sell additional lines of coverage when appropriate, in alignment with client and company goals. Maintain clear and accurate documentation of all interactions and underwriting decisions in applicable systems. Monitor outstanding items and follow through on pending requests until resolution, ensuring exceptional customer experience. Establish and maintain positive working relationships with agents, underwriters, and other internal teams. Required Skills & Qualifications: Active Property & Casualty Insurance License required; must be able to obtain licensing in all 50 states. Strong knowledge of commercial lines insurance products and underwriting principles. Exceptional communication skills, both verbal and written. High attention to detail with strong organizational and time management abilities. Proficient in agency management systems such as EZLynx and policy administration platforms. Ability to multitask and prioritize work in a dynamic, fast-paced environment. Education & Experience: Associate or bachelor’s degree preferred. 3–5 years of experience servicing or underwriting commercial property & casualty insurance policies. Prior experience in an agency or carrier environment with demonstrated customer service skills. Call center or high-volume client service experience is a strong plus. Work Environment & Physical Requirements: Hours 11-8pm Eastern Time Zone Prolonged periods of sitting and computer use. Occasional lifting up to 10 lbs. Ability to speak clearly over the phone and manage multiple systems simultaneously. Disclaimer: This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Responsibilities may change or be assigned at any time with or without notice. Why join the FOCUS Team? The FOCUS Difference: Medical, Dental, Vision, Life, Pet; Flexible Spending Account Competitive Salaries 401K Match Work-Life Balance: Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave Short and Long-Term Disability Employee Support Programs, Including Mental Health Tuition Reimbursement Matching Charitable Gift Program Lucrative Referral Program Commuter Benefits Flexibility: Remote and Hybrid Opportunities Available This position is not able to be performed in California, Colorado, New York or Washington. EEO Team Focus Insurance Group EEO Team Focus Insurance Group is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics. Disability Team Focus Insurance Group Disability Team Focus Insurance Group is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please contact our HR department at View email address on click.appcast.io. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process. Note to applicant: It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. Please know that our company does not use lie detector tests in our hiring process. We’re a leader in the space. We foster ongoing innovation. You get all the benefits of a growing and fast-paced company, while enjoying a very entrepreneurial culture. The team is really motivating. You’ll work with people who are as energetic, smart, and determined as you are. You’ll be managed by the best, too. Your work will be immediately impactful. You’ll see your direct impact on our growth. You won’t be just another cog in the wheel. We embrace change. This is not where you'll find ‘predictable’. Our team wears many hats and has to go with the flow to deliver on our goals and get the job done. We are a team of collaborators. We work together to ensure the best possible solutions for our internal teams. It is common for us to get outside our swim lanes. Our environment provides continuous learning. Team members often have to branch out of their comfort zone. Taking ownership is an opportunity and we believe failures might lead to a better solution. Consisting of a team of talented, experienced, and trusted professionals that have been serving the property and casualty insurance industry for more than 75 years, Team Focus Insurance Group has a history of financial stability, growth through innovation, and constant progress. When you join Team Focus, you immediately become one of our most valued components. That means you can look past the paycheck and excellent benefits to an environment that will help you grow and accomplish your professional goals and objectives through teamwork. Our “3L” philosophy is designed to help all our team members: Learn something new every day; Laugh every day; and Love what you do and who you do it with. This philosophy makes for stronger individuals and, in turn, a stronger team. It also makes certain that Team Focus can deliver on a collaborative vision of being the best we can be for our customers, our partners, and our people. If you have an interest in joining a true team, one in which individual members thrive and build on the success of the whole, it’s time for us to talk. #J-18808-Ljbffr PEAK6