Hotel Front Office Manager

Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today! Responsibilities: • Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints • Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest • Compile occupancy reports and financial information for the general manager • Hold responsibility for the front desk budget and order any necessary office supplies • Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies Qualifications: • Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired • 2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry • Applicants must have a high school diploma or GED • Showcase exceptional multitasking, communication, and management skills • 1 year of previous experience working in the hospitality industry • Canopy by Hilton Portland Pearl District