Lead HVAC Technician / Field Operations Lead

Job Description

Job Description

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Opportunity for advancement
• Training & development

Join Our Team of HVAC Service Pros Today!
Do you value professionalism and punctuality? Do you want to work with the best pros in the HVAC industry? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team. Opportunities for professional technicians and customer service professionals are now available across the country.

 
Lead HVAC Technician / Field Operations Lead

JOB SUMMARY
The Lead HVAC Technician supports daily field operations by performing advanced service, repair, and maintenance on residential and light commercial HVAC systems while providing leadership to the technician team. This role serves as the primary field lead, ensuring high‑quality workmanship, strong customer experience, and smooth coordination between technicians, dispatch, and management. The Lead Tech also steps in to oversee service calls, resolve escalations, and support operational workflow when needed.

KEY RESPONSIBILITIES

• Performs advanced diagnostics, service, repair, and maintenance on residential and light commercial HVAC systems

• Leads, mentors, and supports HVAC technicians in the field; provides guidance on technical issues, job quality, and customer communication

• Acts as the field point‑person for daily operations, coordinating with dispatch and management to ensure efficient scheduling and job completion

• Handles complex or escalated service calls and provides on‑site problem resolution

• Reviews job quality, workmanship, and safety practices; ensures adherence to company standards

• Supports onboarding and training of new technicians

• Maintains a clean, organized work area and ensures technicians follow cleanliness and professionalism standards

• Ensures company vehicles are properly stocked, maintained, and presentable

• Promotes a safety‑first culture and models safe work practices at all times

• Communicates clearly with customers, technicians, and office staff to ensure smooth service delivery

• Assists management with operational tasks such as inventory checks, job follow‑ups, and workflow improvements

MINIMUM REQUIREMENTS

• High school diploma or equivalent

• 3–5+ years of successful HVAC service experience in residential/light commercial

• Strong diagnostic skills and technical competence

• Demonstrated leadership ability or prior experience mentoring junior technicians

• NATE certification preferred

• Excellent communication and customer‑service skills

• Ability to pass a background check and drug screen

• Clean driving record

• Professional, reliable, and able to represent the company with integrity