Telecommunication Technician

With a workforce of over 25,000 people, and opportunities in more than 1,000 different job categories, the City of Philadelphia is the fifth largest city in the United States and one of the largest employers in Southeastern Pennsylvania. As an employer, the City of Philadelphia operates through the guiding principles of service, integrity, respect, accountability, collaboration, diversity and inclusion. Through these principles, we strive to effectively deliver services, to resolve the challenges facing our city, and to make Philadelphia a place where all of our residents have the opportunity to reach their potential.

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer. This position is within the CityGeo team of OIT led by the Chief Geographic Information Officer (GIO). The CityGeo team manages enterprise GIS operations for the city including on-prem and cloud services, large scale technology and data contracts, and governance for geodata sharing and development standards. CityGeo is performing some of the most innovative work in municipal government on data analytics, application development, use of imagery and management of governance and multi-departmental stakeholder collaboration

OIT is seeking a candidate with considerable technical knowledge and experience in the telephony field. The Telecommunication Technician will be responsible for installation, maintenance, and operational support of all Voice communications. 

The Telecommunication Technician will interface with the Communications manager, voice technical team, network, IT support team and departments.

Essential Functions

• Troubleshoot and identifies software, hardware, telecommunications (traditional and VoIP) problems, using diagnostic equipment as necessary.
• Configure, install, and program communication systems and related communication equipment; assembles component system parts; review diagrams, floor plans, charts, and technical manuals for installation of new systems.
• Troubleshoot, repairs and inspect communication systems and related equipment such as headsets for proper operation or to determine malfunctioning components; disassemble and reassemble of phone units
• Use of testing equipment to locate trouble source; test for system failures; test for defective system components; test for proper operation of installed system components and related equipment
• Run and terminate and test voice and data cabling; troubleshoot cable pairs and is familiar with telephony tools and equipment.
• Other responsibilities include running system backups
• Work on NEC SV9300 and SV9500 systems
• Work on legacy NEC phone systems Neax2000

Completion of an associate degree program at an accredited college or university with a major course work in Computer Science, Information Technology, or a closely related field

 Any equivalent combination of education and experience determined to be acceptable by the Office of Innovation & Technology and Human Resources.

Competencies, Knowledge, Skills and Abilities

• Communicate clearly and effectively both in written and verbally
• Organize information and work
• Excellent analytical & organizational skills
• Ability to work in a team environment
• Ability to take direction and work independently
• Required knowledge of installations, maintenance, and service of VoIP services as well as traditional voice services that may interact with the VoIP services 
• Required knowledge of over-the-top communications services
• Knowledge of NEC SV8300/9300 and NEC SV8500/9500 a plus
• Knowledge of NEC 2000
• Knowledge of ACD/IVR
• Speak effectively before customers

Salary Range: $48,000-$53,505

Salary cannot exceed $53,505

All applications must include a cover letter. Applications without a cover letter will be considered incomplete. 

Did you know?
● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities

● We offer Comprehensive health coverage for employees and their eligible dependents
● Our wellness program offers eligibility into the discounted medical plan
● Employees receive paid vacation, sick leave, and holidays
● Generous retirement savings options are available

*The successful candidate must be a city of Philadelphia resident within six months of hire
Effective May 22, 2023, vaccinations are  no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race,
ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at View phone number on click.appcast.io or send an email to faqpchr @phila.gov. For more information, go to: Human Relations Website: