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Service Coordinator

$23 - $28 per hour

Cynet Systems

Job Overview:


Pay Range: $23.00hr - $28.00hr


Requirement/Must Have:

  • Associates degree or equivalent professional experience.
  • Proficiency in PC applications, including Microsoft Word, Excel, PowerPoint, and Outlook.
  • Strong verbal and written communication skills to effectively engage customers, internal partners, and diverse audiences.
  • Demonstrated ability to independently perform standard professional-level work involving complex and less clearly defined issues.
  • Strong organizational and time management skills with exceptional attention to detail.
  • Ability to act as a Change Agent by promoting change management, customer focus, integrity, and ownership.
  • Self-starter with high initiative who embraces an ownership-driven culture.
Responsibilities:
  • Own the allocation and deployment of field service resources to meet customer commitments in a dynamic, fast-paced environment.
  • Manage end-to-end customer communications for all service events, including navigating complex scheduling discussions.
  • Apply prioritization logic aligned with customer commitments and operational requirements.
  • Serve as a decision-maker for field resource deployment while coordinating closely with field management.
  • Demonstrate strong influencing and collaborative skills when working with internal and external stakeholders.
  • Utilize problem-solving and critical thinking skills to reprioritize activities and resources as conditions change.
  • Support complex service-related projects and determine critical paths to improve performance and timeliness.
  • Ensure accurate, thorough, and timely documentation to support downstream teams and operational continuity.
  • Maintain a high level of professionalism and customer focus while balancing competing priorities and operational constraints.
Nice to Have:
  • Customer-facing experience.
  • Experience in a medical device or healthcare environment.
  • Dispatch, scheduling, or workforce coordination experience.
Skills:
  • Microsoft Word.
  • Microsoft Excel.
  • Microsoft PowerPoint.
  • Microsoft Outlook.
  • Scheduling.
  • Resource Allocation.
  • Problem Solving.
  • Critical Thinking.
  • Change Management.
Qualification And Education:
  • Associates degree or equivalent professional experience.
Vacancy posted 1 day ago
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