Business Analyst - Strategy, First Mile, SPX Express

DepartmentLevelExperienced (Individual Contributor)LocationManilaJob Description:Support the First Mile Strategy team in improving operational performance and cost efficiency by combining strong analytical skills with hands-on problem solving. This role will focus on transforming data into actionable insights and working directly with Operations and cross-functional teams to design and implement improvements that drive faster, cheaper and better user experiences for our customers while building your skills to lead strategy and continuous improvement initiatives.Perform deep-dive analysis on parcel flow, cost per parcel, and driver behavior using SQL and spreadsheet modeling.Create reports and dashboards that proactively surface performance trends and operational issues.Partner with Operations and Planning teams to design, pilot, and scale process improvements based on data insights.Collaborate with and receive support from senior team members to develop structured approaches for solving operational challenges.Drive selected initiatives end-to-end, from opportunity sizing and solution design to implementation support and performance tracking.Develop tools that empower frontline teams to make data-driven decisions.Present findings and recommendations to senior stakeholders to influence operational strategy.Requirements:Bachelor’s degree in Business, Industrial Engineering, Economics, Statistics, Computer Science, or related field2–4 years of experience in business analysis, operations strategy, or process improvement roles in logistics, e-commerce, technology, or similar sectors (industry experience preferred but not required)Proficiency in SQL (JOINs, aggregations, time-based functions) is strongly preferred; candidates without prior experience should demonstrate readiness to learn quickly.Intermediate to advanced Excel or Google Sheets skills for modeling, reporting, and data analysis.Experience building data visualization dashboards (Data Studio, Tableau, Looker, or similar) is an advantage.Ability to translate data into clear recommendations and operational improvements.Strong problem structuring and analytical reasoning skills.High ownership mindset and a bias for action in solving business problems.Clear communicator who can work cross-functionally to influence and drive change.Comfortable working with imperfect and large datasets in a fast-paced environment.Familiarity with logistics, fulfillment, or e-commerce operations is an advantage but not required #J-18808-Ljbffr Shopee